PS4 Error SU-30746-0? [Stuck on System Update 9.60 Error FIX]

Updated On: Categorized as Gaming

PS4 Error SU-30746-0 has occurred? Controller Not Connecting? Won’t Connect?

How do you fix an Error Code SU-30746-0 stuck on System Software Update 9.60?

No need to worry because many users have complained PS4 never reboots after an update.

If you are looking to solve this method then you are on the right website because I have compiled several solutions below to solve your problem

So, Let’s begin!

Let’s first exactly understand why PS4 Error SU-30746-0 Controller Won’t Connect?

What causes PS4 Error SU-30746-0?

PS4 Error SU-30746-0 occurs when the system is unable to find the correct update file to update the PS4 system software. It is usually a software issue and not a hardware issue.

So, rest assured that you can fix it and the upcoming 5 fixes are the most popular solutions that have reported fixing their PS4 Error SU-30746-0 stuck on System Software Update 9.60.

Also Read: How to Deactivate PS4 without waiting 6 Months?

Video Guide to Fix PS4 Error SU-30746-0 Update Frozen

How do I fix System Update Error on PS4?

There are many fixes you can try to get rid of the update Error. Following are 3 fixes that should definitely work.

We will start off by restarting your PS4, and see if this quick fix works as it can be a software glitch that can be removed by a simple restart.

Solution 1: Check the Server Status

Sometimes the error you are getting is might be caused by the server issue from the backend.

And, you might be freaking out that your connection is fine but the PS4/PS5 is not working fine.

To prevent inconvenience follow the steps to check the server status of PS4/PS5.

  1. Go to the PlayStation Network Service Status page.
  2. Check the service status and if there’s any issue all you have to do is wait.
  3. If the server issue is fixed then do check for system software updates.
  4. And if the site won’t load then surely it’s your internet connection problem.
ps5-psn-status-PS5 Error Code CE-113212-0

Solution 2: Restart Your PS4

Whenever you encounter PS4 Error SU-30746-0, you should restart the PS4 before trying any further solutions.

Restarting the console will eliminate any temporary error which is occurring due to the old cache.

So, here is how you can restart your PS4:

  1. Open the PS4
  2. Use the “L” KEY to move up the menu
  3. Move right to the Power option and press key “X
  4. A new window will open then select Power Options
  5. Power Window will open select the Restart PS4 option
  6. Now successfully Restart the PS4.

PS4 Errors: Complete List [Solved]

Solution 3: Updating Console through Safe Mode to Fix Controller Not Working/Connecting

System Software Update - PS4 Error SU-30746-0

Best Solution for PS4 System Update Error

And its mostly used when the PS4 system has this PS4 Error SU-30746-0 Controller Not Working

Before starting this just make sure you turn off your PS4 completely(not in sleep mode)


Let’s fix this:

  1. Go to the PS4 official website and download the latest firmware available and store it in a USB drive( you can skip this step if your console has an internet connection through an ethernet cable)
  2. Press and hold the power button until you hear the second beep and will boot in Safe Mode
  3. Now connect DUALSHOCK 4(DS4) to a USB cable and press the PS button on the controller to  pair it
  4. After enabling Safe Mode, select Update System Software
  5. Select update from USB Storage Device and select OK
  6. And if you have an ethernet cable connected to your console then you should select Update Using Internet.
  7. After the process is finished restart your PS4 and check if PS4 Error SU-30746-0 is fixed

If updating your console through safe mode didn’t help in solving PS4 Error SU-30746-0 Controller NOT Working, then initializing in Safe Mode would definitely.

Solution 4: Initialize in Safe Mode to Fix PS4 Error SU-30746-0

PS4 safe mode - PS4 Error SU-30746-0

By initializing your console all the system settings will be restored to default or you can say factory reset and this is the least you can go to solve your problem

Make sure the external USB drive should be large enough to store your PS4 data and should be formatted to FAT

How do I start my PS4 in Safe Mode?

The following steps will guide you to backup your PS4 first and then initialize it in safe mode.

  1. Connect your USB drive to your PS4
  2. Go to PS4 Settings and select System
  3. Select Back Up and Restore > Back Up PS4
  4. Now select the data you want to backup and select Next
  5. Assign a name to your backup and choose Back Up
  6. Press the X button on your controller and your data will start backing up
  7. Unplug your USB drive from the console after your data is fully backed up
  8. Now go back to PS4 settings and scroll down to choose Initialization
  9. Select Initialize PS4 > Full initialization
  10. Then follow on-screen instructions to complete the process
  11. Remember DO NOT turn your PS4 OFF during initialization as this will bring some irrecoverable damages to your PS4

Most users suggest using Safe Mode while initialization which is more effecting

And here’s how you can enable it

  1. Turn off  your PS4 by pressing the power button on the front panel
  2. Press and hold the power button until you hear the second beep and will boot in Safe Mode
  3. Select Initialize PS4 (Reinstall System Software) option

Solution 5: Call Support

If none of the above solutions didn’t work for you then all you can do is visit the PlayStation Official Website and tell them about the PS4 Error SU-30746-0 on their support page and they will typically reply to you within 24 hours.

Make sure you tell all the solutions you have been applied on your console plus is great to add a photo of the error screen. This will help the support agent to identify the main reason for this error.

Hope all of the solutions help you to solve ps4 stuck on system software update error.

If you have any queries or suggestions feel free to share your experience with us in the comments section down below or you can reach us on our social handles.

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I hope these solutions will solve PS4 Error SU-30746-0 Controller Not Working after update 9.60 and,

Do let me know which solution best fits you in the comment section


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