5 FIXES: PS4 SU-30746-0 Frozen? (Update 10.71)

Many users are facing error SU-30746-0 which is usually occurring whenever they try to update their PS4 to the latest version but the system software update gets frozen in between due to which their controller also won’t work

However, some users were able to fix this issue by just Updating the Console through Safe Mode, and if this didn’t work for you

then we have some quick fixes for you in the guide below.

What is error code SU 30746?

The SU-30746-0 error on a PS4 occurs when the system can’t find the required update file. The latest system software update is Version 10.71 and it improves system performance.

A newer update usually causes glitches in multiplayer games as well when both of the players are not in the same version, and it can also result in error SU 42118-6 on PS4.

What causes PS4 stuck on System Software Update error?

There are many reasons why PS4 stuck on system software update error SU-30746-0 frozen occurs but here are 7 common ones:

  1. The PSN server might be down
  2. It is usually a software issue
  3. A hardware failure
  4. When the system is unable to find the correct update file to update the PS4 system software.
  5. The software was not installed properly
  6. Outdated software
  7. Poor internet connection
ps4 error su-30746-0

Also Read: How to Deactivate PS4 without Waiting 6 Months?

Solution 1: Check if the PlayStation Network (PSN) is Down

The first thing you need to do is check your PSN server status as the PS4 stuck on system software update error SU-30746-0 frozen might be due to some undergoing maintenance.

So, all you can do is confirm that this problem exists.

Here’s how you can check PSN status:

  1. Go to the PlayStation Network Service Status page.
  2. Check the service status and if there’s any issue all you have to do is wait
PSN Status Connection Issues

And if the servers are working fine then try checking your internet connection that your PS4 is connected to the Wifi or try using a wired connection

Solution 2: Updating Console through Safe Mode

Best Solution for PS4 Error SU-30746-0 that has helped many users get over this error

All you need to do is just update your console via safe mode.

Before starting this make sure you turn off your PS4 completely(not in sleep/rest mode):

  1. Go to the PlayStation official website and download the latest firmware available and store it in a USB drive( you can skip this step if your console has an internet connection through an ethernet cable)
  2. Please turn off the PS4 completely by pressing and holding the power button on the front of the console until it beeps and turns off.
    restart PS4
  3. Press and hold the power button again until you hear a second beep, about seven seconds later. This will start the console in Safe Mode.
  4. Connect your DualShock 4 controller to the PS4 using a USB cable and press the PS button on the controller
    connect the PS4 controller using a usb cable
  5. From the menu, select the third option Update System Software and press the X button
    update system software from safe mode
  6. Next, if you are using an Ethernet cable, select Update Using Internet
    update using internet
  7. If you are not using an Ethernet cable for Internet connection, insert the USB device that you store the downloaded firmware file and choose Update from USB Storage Device
    update from storage device
  8. After the process is finished restart your PS4 and check if PS4 software update error frozen is fixed

If updating your console through safe mode didn’t help in solving PS4 stuck on system software update error, then Rebuild PS4 database in Safe Mode would definitely.

Solution 3: Rebuild PS4 Database to Fix SU-30746-0 Frozen

PS4 rebuild database organizes your hard drive to make it easier and quicker for the system to access your files.

Just follow the steps below:

  1. Turn off the PS4 completely by pressing and holding the power button on the front of the console until it beeps and turns off.
    restart PS4
  2. Press and hold the power button again until you hear a second beep, about seven seconds later. This will start the console in Safe Mode.
  3. Connect your DualShock 4 controller to the PS4 using a USB cable and press the PS button on the controller
    connect the PS4 controller using a usb cable
  4. Use the controller to select the 5th option Rebuild Database and press the X button to confirm.
    rebuild database ps4rebuild database ps4
  5. Wait for the process to complete. This may take some time, depending on the size of your hard drive and the amount of data on it.
  6. Once the process is complete, the PS4 will restart and you can use it as normal

Video Guide: How To Rebuild PS4 Database?

Solution 4: Restore PS4 To Default Settings

Restore PS4 To Default Settings will help you fix PS4 software update error frozen.

Note: Restoring default settings won’t delete content on console storage such as games, apps, screenshots, video clips, and saved data.

Just follow the steps below to restore PS4:

  1. Please turn off the PS4 completely by pressing and holding the power button on the front of the console until it beeps and turns off.
    restart PS4
  2. Press and hold the power button again until you hear a second beep, about seven seconds later. This will start the console in Safe Mode.
  3. Connect your DualShock 4 controller to the PS4 using a USB cable and press the PS button on the controller
    connect the PS4 controller using a usb cable
  4. From the menu, select the third option Update System Software and press the X button
  5. Scroll down in the menu and select, Restore Default Settings
    safe mode restore ps4
  6. After PS4 is restored to default settings it will restart automatically.

And if you are still facing PS4 stuck on error screen then continue to the next fix

Solution 5: Contact PS4 Support

If none of the above solutions work for you then there might be a chance that your PS4 has issues.

You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be according to PS4 system update error

contact PlayStation support

Make sure you tell all the solutions you have applied to your console and let them know the issue you are facing is due to PS4 error SU-30746-0 frozen. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.

If still, you have a query feel free to share your experiences and question in the comments section below

FAQs

  1. Why the PS4 System Update 10.71 Has Failed?

    PS4 System Update 10.71 Has Failed due to poor internet connection or not enough space on the hard drive.

  2. What do I do if my PS4 update is stuck?

    If your PS4 system software download is stuck, please delete the update and start again

  3. Why is my PS4 frozen?

    Power delivery, or a few software problems can cause this problem

Zul
Zul

Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
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