9 FIXES: PS4 Error Code SU-42118-6 (Update 10.71)

SU-42118-6 is a random error that can occur during a PS4 software update. It causes a restart loop, preventing the update from installing. The error displays a black screen with the message

“An error has occurred (SU-42118-6)“

Some users also reported it and some got it fixed by replacing the ribbon connector or replacing the hard drive

PS4 error SU-42118-6
by u/DismalSky6990 in playstation

However, if this didn’t work for you then we have some quick solutions for you in the guide below:

This issue is pretty similar to SU-30746-0 which also displays the same error message on the screen.

What does error SU-42118-6 mean on PS4?

The PS4 SU-42118-6 error mostly results in a restart loop for PS4 and it’s mostly due to a broken ribbon connector between your motherboard and BD-ROM. The latest system software update is Version 10.71 and it improves system performance.

Wondering what PC will Replace your PS4? Check Out!

What are the Reasons for error code SU-42118-6?

Although there are many reasons for error code su-42118-6, here are 5 common ones:

1. Hardware malfunction: Your hardware might have gone corrupted or malfunctioned so, you might need to replace the hardware or repair it.
2. Corrupted hard drive: The corrupted hard drive can be the culprit leading to an error
3. Broken Ribbon connector: This is also one of the major reasons behind this error on PS4. If the ribbon is broken or damaged then the console fails to detect the Blu-ray drive.
4. Software bug: Sometimes a software glitch might lead to PS4 system software update error SU-42118-6. So, you need to restart your PS4.
5. Outdated system software: Outdated software can also lead to errors so, make sure your system is updated.

Solution 1: Power Cycle Your PS4

This technique will completely shut down your PS4 making sure all the stored power is drained as well. It will recreate all the configurations before starting up.

Here’s how you can do it:

1. Tap and Hold the power button on the console for at least 10 seconds OR beeps twice until it turns off completely
2. Then, unplug the power plug from the back of the console.
3. Wait 15 to 20 minutes and plug your power cable back into your PS4. Turn your PS4 on and check if the SU-42118-6 is still there on PS4.

PS4 Errors: Complete List [Solved]

Solution 2: Check if the PlayStation Network (PSN) is Down

The next thing you need to do is check your PSN server status as PS4 system software update error SU-42118-6 might be due to some undergoing maintenance.

So, all you can do is confirm that this problem exists.

Here’s how you can check PSN status:

1. Go to the PlayStation Network Service Status page.
2. Check the service status and if there’s any issue all you have to do is wait

And if the servers are working fine then try checking your internet connection that your PS4 is connected to the Wifi or try using a wired connection

Solution 3: Check the Ribbon Connector to Avoid SU-42118-6

Make sure that you don’t have a damaged, broken, or loose ribbon connection.

If the ribbon connection between your console and the Blu-ray drive is broken or not connected properly then it might lead to SU-42118-6 PS4 fat.

So, make sure you fix it yourself, and if not then send your PS4 to the nearest repair center where they will replace the damaged ribbon with a new one.

Solution 4: Check Your HDMI Cables and HDMI Ports

Change your HDMI cables because the PS4 system software update error SU-42118-6 can be due to a hardware issue besides the PS4 software.

Make sure you use 2.1 HDMI cables or sometimes labeled as High Speed

Let’s check if your PS4 cables are faulty and if they are the cause of the SU-42118-6

1. Unplug your HDMI cables from the back of your both TV and PS4.
2. If you are thinking of buying a new one, first try switching the ends of HDMI cables.
3. Plugin the HDMI cable of your PS4 into your TV and vice versa.

And if this didn’t work, unplug your TV’s power cable from the switch for 1 minute and then plug it back in.

Also, check if your cable is worn out or broken at some point then buy a new one.

Also Read: How to Deactivate PS4 without Waiting 6 Months?

Solution 5: SU-42118-6 PS4 fat? Rebuild PS4 Database

PS4 rebuild database organizes your hard drive to make it easier and quicker for the system to access your files.

This can help in faster data loading, and boost the frame rates which in return will help you fix error

1. Turn off the PS4 completely by pressing and holding the power button on the front of the console until it beeps and turns off.
   
2. Press and hold the power button again until you hear a second beep, about seven seconds later. This will start the console in Safe Mode.
3. Connect your DualShock 4 controller to the PS4 using a USB cable and press the PS button on the controller
   
4. Use the controller to select the 5th option Rebuild Database and press the X button to confirm.
   
5. Wait for the process to complete. This may take some time, depending on the size of your hard drive and the amount of data on it.
6. Once the process is complete, the PS4 will restart and you can use it as normal

Solution 6: Check the Hard Drive

If your hard drive is corrupted or damaged then this can lead to Error SU-42118-6. Make sure your hard drive is connected properly and there are no loose cables or wires.

And if there are then try replacing your ps4 hard drive without losing data

Solution 7: Updating Console through Safe Mode

Best Solution for PS4 SU-42118-6

Before starting this make sure you turn off your PS4 completely(not in sleep mode):

1. Go to the PlayStation official website and download the latest firmware available and store it in a USB drive( you can skip this step if your console has an internet connection through an ethernet cable)
2. Turn off the PS4 completely by pressing and holding the power button on the front of the console until it beeps and turns off.
   
3. Press and hold the power button again until you hear a second beep, about seven seconds later. This will start the console in Safe Mode.
4. Connect your DualShock 4 controller to the PS4 using a USB cable and press the PS button on the controller
   
5. From the menu, select the third option Update System Software and press the X button
   
6. Next, if you are using an Ethernet cable, select Update Using Internet
   
7. If you are not using an Ethernet cable for Internet connection, insert the USB device that you store the downloaded firmware file and choose Update from USB Storage Device
   
8. After the process is finished restart your PS4 and check if PS4 won’t update error SU-42118-6 is fixed

Solution 8: Restore PS4 To Default Settings

Restore PS4 To Default Settings will help get your PS4 working.

Note: Restoring default settings won’t delete content on console storage such as games, apps, screenshots, video clips, and saved data.

Just follow the steps below to restore PS4:

1. Please turn off the PS4 completely by pressing and holding the power button on the front of the console until it beeps and turns off.
   
2. Press and hold the power button again until you hear a second beep, about seven seconds later. This will start the console in Safe Mode.
3. Connect your DualShock 4 controller to the PS4 using a USB cable and press the PS button on the controller
   
4. From the menu, select the third option Update System Software and press the X button
5. Scroll down in the menu and select, Restore Default Settings
   
6. After PS4 is restored to default settings it will restart automatically.

And if you are still facing SU-42118-6 on your PS4 fat then continue to the next fix

Solution 9: Contact PS4 Support

If none of the above solutions work for you then there might be a chance that your PS4 has issues.

You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be according to system software update PS4 error SU-42118-6

Make sure you tell all the solutions you have applied to your console and let them know the issue you are facing. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.

If still, you have a query feel free to share your experiences and question in the comments section below

And if you got any questions just let us know in the comment section.

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