How To Fix PS5 Error Code CE-109601-7 (Something Went Wrong)

The PS5 Error Code CE-109601-7 occurs when you try to play a game, but it won’t simply run, indicating ‘Something Went Wrong.’ This error commonly occurs when playing a multiplayer game like Call of Duty using a Disc.

PS5 Error Code CE-109601-7 appears because of the corrupted game files or if you haven’t installed the recent updates for the game you’re trying to play. Therefore, enable automatic game updates to avoid Error Code CE-109601-7 on PlayStation 5.

To help you fix this issue, we have written this comprehensive guide on How To Fix the PS5 Error Code CE-109601-7 (Something Went Wrong) issue by following a few easy solutions.

Solution 1: Enable Automatic Game Updates on PS5

It’s possible that you might have missed the new update notification for your game, and an older version of the game can cause issues.

Besides updating each game manually, we can set PS5 to update games automatically to avoid such situations.

Usually, they are set to automatic updates by default to avoid errors such as Error Code CE-109601-7 and PS5 E2-00000000.

Here are 8 steps you can follow to allow automatic game updates on PS5:

  1. From the PS5 Homepage, go to the gear icon located in the top right corner to access PS5 settings.settings ps5
  2. Select System
    system ps5
  3. In the System window, select Power Saving from the left sidebar and choose Features Available in Rest Mode from the expanded menu at the right.
    In the System window, Power Saving is in the left sidebar and Features Available in Rest Mode are in the expanded menu at the right.
  4. Toggle “Stay Connected to the Internet
     “Stay Connected to the Internet“ is toggleed in PS5 rest mode settings menu to enable automatic updates of Automatic

Halfway through, we have enabled PS5 to stay connected to the internet while in rest mode as games usually don’t update when the PlayStation 5 is actively being used. So, let’s enable automatic game updates.

  1. Go back to the main settings menu that you opened from the gear icon.
  2. Scroll down and select “Saved Data and Game/App Settings
  3. In the Saved Data and Game/App Settings window, select Automatic Updates from the left sidebar.
  4. Toggle both the “Auto-Download” and “Auto-Install in Rest Mode” options in the expanded menu at the right.
    In the Saved Data and Game/App Settings window, select Automatic Updates from the left sidebar to enable automatic game updates to avoid Updates

Now, your PlayStation 5 will be able to download updates over your internet whenever available. Even if your PS5 is in rest mode, your Automatic will remain up-to-date.

This a helpful video for you to never miss an update!

Solution 2: Delete and Reinstall the Game on PS5

The game file itself can be a suspected issue, too, and we can only know by deleting and reinstalling it. You’d have to sacrifice your time and internet speed for a while, but let’s hope you resolve your issue after this.

Deleting and reinstalling the game has also solved CE-109573-5 and the CE-107982-7 error on PS5 for many users too. You can use the same solution to fix Error Code CE-109601-7 on PlayStation 5.

To reinstall, follow the steps below:

  1. Go to PS5 settings.
  2. Scroll down to Select Storage
  3. Then select Console storage from the left sidebar and go to Games and Apps in the expanded menu.
    console storage games and apps
  4. Now you will see a list of installed games and applications where you will select reinstall from the game list and press the Delete button at the bottom right.
    delete reinstall on ps5
  5. Once your game is deleted, you need to reinstall it. If it’s a disc you own, you would directly insert it; otherwise, if you have purchased a digital edition, you need to go to Game Library (last option) from the Games home library home page ps5
  6. Select Your Collection from the three options under Game Library to search for your game and download it.
    your collection games in ps5 game library

Some options can be difficult to navigate, so we have created a video for your ease where we delete a game and reinstall it.

Solution 3: Delete Saved Game Data

Sometimes, your game’s saved data can have some issues, and deleting it can resolve the not loading.


  1. Before deleting the data, try running a new game and see if it works; then, there’s a bug in your saved data.
  2. If you are a PlayStation Plus member, backup your data or download it to a flash drive to restore it later and not lose your progress.
  3. Saved data from PlayStation 5 games only can be uploaded to a flash drive.
  4. Keep it as one of the final solutions before you erase the saved data of the game you’re trying to install.

Once you are sure, here are the steps to delete save game data to fix the Error Code CE-109601-7 on PlayStation 5.

  1. Go to Settings by pressing the X button on the gear icon in the top menu.
  2. Now scroll down to Saved Data and Game/App Settings and open it by pressing the X button.
    Saved Data and Game:App Settings page on PS5 main settings page
  3. Then click on Saved Data (PS5) for PlayStation 5 Games OR Saved Data (PS4) for PS4 Games.
  4. Open Console Storage from the expanded menu of your selected option.
    Saved Data and Game:App Settings Saved data for PlayStation 5 console storage to delete  Skull & Bones
  5. If you are a PlayStation Plus member, save your game data by uploading it from the first option.
  6. Go to Delete from the top 2 tabs and then find the game that’s causing PlayStation 5 Error Code CE-109601-7.
  7. Select your game and press the Delete button at the bottom of the right sidebar to delete saved data from the game you’re trying to install.
    deleting saved game data to fix black screen on PlayStation 5
  8. Check if the game works and try restoring your game by using the Sync Saved Data option visible in step 4.
    sync saved games data on ps5

A helpful and short video where we delete saved game data of a PS4 game on PS5.

Solution 4: Restore Licenses

Every game is licensed to verify you as its correct owner, but a bug/glitch can cause an issue with your licenses, leading to PS5 Error Code CE-109601-7.

These licenses are used to access the content on your PlayStation account and you can restore licenses if you are unable to make purchases, unable to find a game or your game has a padlock icon on it.

In case of damage to the licenses on PlayStation, the content may not work, leading to PlayStation 5 Error Code CE-109601-7, but as long as you have purchased your game, you can restore its licenses pretty quickly.

So let’s Restore licenses PS5 in the coming steps:

  1. Select the Gear icon on the top right of your PlayStation 5 home screen to access PS5 Settings.
  2. Go to User and Accounts
    ps5 settings user and accounts
  3. In the Users and Accounts menu, select Other from the left sidebar and then choose to Restore Licenses by pressing X on your controller from the expanded menu.
    ps5 user settings to restore licenses OF error
  4. Select the Restore button. Make sure you have no game in progress, as they will all be closed.
    restore ps5 license to fix E2-8232CF60
  5. This process will take a few seconds, but you will get to fix the Error Code CE-109601-7 on PlayStation 5.
    restoring ps5 licenses progress

This has worked for a lot of users, and here’s a 48-second video guide to help you restore PS5 licenses.

Solution 5: Update Your PS5 Firmware

Sony releases new updates regularly to remain up-to-date with upcoming bugs and issues users face, such as the Error Code CE-109601-7 on PS5 or some random bugs.

Therefore, it’s highly recommended to have updated PlayStation 5 firmware. You can enable automatic updates and check for them manually as well.

There are 2 ways to update PS5 firmware:

  1. Through USB
    This way, you would need to download the update over the internet into a USB, which is an inconvenient way than PlayStation updating itself.
  2. Through Internet
    PlayStation searches for an update, downloads, and installs it for you.

By default, automatic updates are enabled, and in case you are unsure, here’s how you can check if there’s a new update available and how to enable automatic updates on PS5 using PS5 UI.

NOTE: Make sure the PS5 is connected to the internet.

  1. From the PS5 homepage, access Settings from the gear icon in the top right corner.
  2.  Go to System
  3. Click on System Software from the left menu and choose the second option: System Software Update and Settings.
  4. From the 2 options, select Update Using Internet.
  5. Now, wait for the system to check for updates, and if it’s updating, don’t try to turn off your PS5. In this case, the PS5 was already up-to-date.
5 steps to Update Your PS5 Firmware

Your PS5 should be with its latest update by now, and you can try installing the game again to see if it’s still not loading.

And if you want a video guide, here’s a quick video to update your PS5:

Solution 6: Reboot Your PS5 in Safe Mode

So restarting PS5 in safe mode has solved PS5 Error Code CE-109601-7 for many users. You will not lose your personal data while using this solution.

Just follow the steps:

  1. Turn off your PS5 by pressing the power button on the front panel.
  2. Press and hold the power button until you hear the second beep and will boot in Safe Mode.
  3. Now connect the DualSense Controller and press the PS button on the controller to pair it.
  4. Select Restart PS5 and press X to reboot your console in Safe Mode.
  5. If PlayStation 5 boots back into a safe loop, follow the next solution below.
image 29

Solution 7: Contact PS5 Support

If none of the above solutions work for you, then there might be a chance that your PlayStation 5 has issues.

You can visit the PlayStation Official Website to get it repaired and choose the relevant issue, which in your case would be according to Error Code CE-109601-7 on PS5.

contact PS5 support

Make sure you tell all the solutions you have applied to your console and let them know the issue you are facing. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours, and if you don’t get any reply within 2-3 days, you might need to make another support ticket.


It’s frustrating to experience a game constantly showing Error Code CE-109601-7 on PS5 while indicating ‘Something Went Wrong’, leaving you clueless about what to do. This error is commonly related to the game files or save data that prevents the game from running on PlayStation 5.

You can instantly resolve this issue with the solutions mentioned in this article. Hopefully, this guide was helpful, and if you have any questions regarding the error codes on PlayStation 5, drop them in the comments, and we’ll respond to them as soon as possible.


Hi there! I’m a passionate content creator and gamer. Being devoted to making a difference through my publications, I chose to blog for a career to share my knowledge and expertise in gaming technology. Compiling my tech knowledge and gaming experience, I am here to bring you the latest updates and news from the gaming world. Follow me on Twitter .

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