If you’re facing the issue of Max constantly crashing, it could be due to various reasons such as a server outage, poor internet connection, corrupted cached data, or even an outdated app. To resolve this issue, you will need to perform a few troubleshooting steps.
Don’t worry about it!
The CPU Guide brings you the best working solution to solve HBO Max keeps Kicking me out to Home Screen.
Solution 1: Restart the Max
If you are facing issues with the HBO Max app, restarting the app or the device can help fix any software problems that might be causing the issue. This applies to all devices, including phones, tablets, smart TVs, and computers.
If you use Max on a web browser, you can close the browser and open a new one, then navigate to the Max website. If the issue persists, try shutting down the device you are using and then restarting it, as it may fix any device-related issues that could be preventing Max from working.
Solution 2: Check the Server Status
Max may experience video playback problems due to server issues, which may cause videos not to play. Furthermore, network problems on HBO’s end could also be a reason for the issue. Such problems are unavoidable, and if you are unable to connect to Max, it could indicate that their servers are offline.
To determine if server issues are causing Max to malfunction, it’s recommended to verify the online status of the server by visiting the HBO Max network status page on DownDetector. If the page indicates that Max is experiencing an outage, it’s best to wait until the server is operational again as there isn’t much else that can be done.
Solution 3: Check Your Internet / WiFi
If Max isn’t working correctly on your usual streaming device, it’s possible that your Wi-Fi connection is the problem. To troubleshoot this issue, check whether your Wi-Fi signal is strong enough to support video streaming. One way to fix this is to move closer to your Wi-Fi router or try using a different device to stream HBO Max.
If the internet connection is slow or unstable, Max may be stuck on a loading screen. You can verify the internet speed with a professional tool like SpeedTest. In this case, restarting your Wi-Fi router and cable modem may help. Simply turn them off and then turn them back on to see if that solves the problem. Ensure that no other devices are consuming bandwidth while streaming Max.
Solution 4: Change the Browsers
Some web browsers lack certain video streaming essentials that can prevent Max from running properly on them. If you encounter this issue, your best option is to switch to a different third-party browser that supports Max.
It’s worth noting that Microsoft browsers like Microsoft Edge and Internet Explorer actively block the new Flash sub-protocol used by Max, so it’s not possible to use these browsers for streaming Max. Therefore, you will need to use a different browser that supports Max playback.
Solution 5: Clearing cache
If you have tried all the troubleshooting methods and still face issues while using Max, you can try clearing the app’s cache. On an Android device, follow these steps:
- Open the Settings app
- Navigate to Apps and Notifications
- Locate Max from the list of apps
- Tap on the ‘Storage and Cache’ option
- Tap on ‘Clear Cache
For iOS devices, manual clearing of the app’s cache is not possible. Instead, you can uninstall the Max app and then reinstall it to solve the Keeps Kicking Me Out to Home Screen issue on Max.
Solution 6: Update Max on your devices
Updating to the latest version of Max can often fix any issues you might be experiencing. To check if an update is available, go to the Google Play Store on your Android device or the App Store on your iOS device. If an update is available, you will see an option to update Max. It’s important to keep the app up-to-date to ensure smooth playback and the latest features.
Solution 7: Reinstall the MAX App
On iOS devices like iPhones or iPads, clearing the app cache isn’t possible like it is on Android. However, you can achieve the same result by deleting the app and then reinstalling it.
Here are the step-by-step instructions for deleting and reinstalling HBO Max on an iPhone or iPad:
- Press and Hold the Max app icon on your home screen until options appear.
- Tap “Remove App” from the options.
- Confirm that you want to “Delete App” when prompted.
- Once the app has been removed, go to the App Store on your device.
- Search for “ Max” in the App Store.
- Tap the “Get” or “Download” button to redownload the app.
- Wait for the app to finish installing, and then launch it.
You should now have a fresh installation of Max with no cache or temporary data stored on your device.
Solution 8: Disable VPNs
Max is not available worldwide, and it is limited to a few countries only. If you are trying to access Max from a region where it is not available, using a VPN will not help. Even with a VPN, you won’t be able to access Max if it is not available in your region.
But, if Max is available in your region, and you are using a VPN to access it, try turning off the VPN from the settings and then restarting the app. This should resolve error codes.
Solution 9: VPNs
If you want to protect your online privacy and access geo-restricted content, VPNs can be a great solution. They encrypt your online traffic and hide your IP address, making it difficult for anyone to track your online activity. However, choosing the right VPN can be difficult due to the wide range of options available.
To make things easier, here are some of our favorite premium VPNs that are currently offering exclusive offers. These VPNs are also known to work well with Max:
1. Nord VPN
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3. Express VPN
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If you still have any queries or suggestions, share your experience with us in the comments section below.
FAQs
Why does Max keep kicking me out to the home screen?
There could be various reasons for this issue, such as app glitches, network connectivity problems, outdated app versions, or device compatibility issues.
Are there any known issues with Max that might cause frequent app crashes?
It’s worth checking the official Max support website or social media channels for any announcements or known issues. The service may experience occasional outages or technical problems that could be causing the app to crash.
