6 Easy Fixes: Asus ROG Ally Amazon Prime Video Not Working

Amazon Prime Video not working on Asus ROG Ally can be due to some technical issues such as the server can be down or a slow internet connection

However, some users were able to fix it with a simple restart, and if it didn’t work for you

then we have quick solutions for you in the guide below

Why is my Asus ROG Ally Amazon Prime Video not working?

There are several possible causes for Asus ROG Ally Amazon Prime Video not working, ranging from issues with your device or connection to problems on Amazon’s end. Here are some common reasons you may encounter:

Internet connection issues
Amazon Prime Video app issues
Account issues
Server may be down

Solution 1: Restart Prime Video

If you are facing issues with Prime Video, restarting the app or the device can help fix any software problems that might be causing the issue.

If you use Asus ROG Ally Amazon Prime Video via a web browser, you can close the browser and open a new one, then navigate to Amazon Prime Video. If the issue persists, try shutting down the device you are using and then restarting it.

Solution 2: Check the Server Status

To determine if server issues are causing Asus ROG Ally Amazon Prime Video to malfunction and trigger Amazon Prime Video not working, it’s recommended to verify the online status of the server by visiting the Amazon Prime Video network status page on DownDetector. If the page indicates that Amazon Prime Video is experiencing an outage, it’s best to wait until the server is operational again, as there isn’t much else that can be done.

Typically, an investigation will be initiated, and the servers will be restored in due time. It’s not necessary to attempt any other solutions, as this is an Amazon-related problem that should hopefully be resolved soon

Solution 3: Check your internet connection

Make sure you have a stable internet connection by attempting to access other websites. If you’re experiencing issues with Prime Video not working, one possible cause could be an unstable or slow internet connection.

To ensure that your internet connection is stable and fast enough to stream Prime Video, use a speed test tool such as Speedtest.net or Fast.com. These tools will measure your connection’s download speed, upload speed, and ping. For a smooth streaming experience, you should have a minimum download speed of 5 Mbps for HD content and 15 Mbps for 4K content.

If you’re unable to access other websites, try restarting your router.

Solution 4: Power Cycle Your Router to Fix Amazon Prime Video not working on ROG Ally

If you’re still experiencing Asus ROG Ally Amazon Prime Video not working on your Asus ROG Ally after trying the previous solutions, power cycling your router could help you establish a better internet connection and potentially solve the problem.

Here’s how to do it:

Completely turn off your router by disconnecting the power cable from the power switch.
Leave it turned off for 5 to 10 minutes before plugging it back in.
Check if the Wi-Fi network is visible and properly connected to your devices.

By power cycling your router, you may be able to reset its internal memory and establish a fresh connection with your devices, which could potentially resolve any connectivity issues.

Solution 5: Update BIOS and Drivers

The new firmware update has fixed many issues like overheating, crashing issues, battery issues, and Wi-Fi connectivity issues, which are all related to hardware.

Similarly, it can also work to resolve Amazon Prime Video not working by installing new BIOS on ROG Ally under these steps.

Use the trigger buttons on the Asus ROG Ally to access the ‘Content’ tab on Asus ROG Ally.
Navigate to the ‘Update Center’ and press ‘A’ to open it.
In the Update Center, tap ‘Check for Updates’ to let the device fetch the latest BIOS updates.
Tap ‘Update All’ on the specific ‘Update’ button next to the BIOS 319 version to begin the process.

Solution 6: Contact Amazon Prime Support

If none of the above solutions worked for you to solve Asus ROG Ally Amazon Prime Video Not working then, you can contact Prime Video on their official website and let them know about your problem in detail.