PlayStation WS-37368-7? PSN Account Banned or Temporarily Suspended?

WS-37368-7? Is WS-37368-7 a Permanent Ban?

Are you seeing the above error on your TV screen?

If yes,

then either you have a temporary or permanent banned PSN account.

So, don’t worry because we have compiled a list of solutions to get rid of PSN banned WS-37368-7.

What does the code WS-37368-7 mean?

PS5 Error Code WS-37368-7 means:

  1. Your PSN account has been temporarily suspended or banned due to chargeback or payment reversal.
  2. Or you have violated the Terms of Service(ToS) of PlayStation.

Is WS-37368-7 a permanent ban?

WS-37368-7 depends on the violation of ToS as there are specific rules which lead to a permanent ban and it can’t be undone or appealed as compared to a temporary ban.

If you think your internet connection is working properly then PlayStation WS-37368-7 might be due to PSN servers that will be undergoing maintenance,

so, all you can do is confirm that this problem exists.

How do I check my PSN status?

And for that, all you need to do is:

  1. Go to the PlayStation Network Service Status page.
  2. Check the service status and if there’s any issue all you have to do is wait.
  3. If the server issue is fixed then do check for system software updates.
  4. And if the site won’t load then surely it’s your internet connection problem.

For this follow the next solution.


ps5-psn-status-PS5 Error Code CE-113212-0

Solution 2: Check Your PS5 is Connecting to Your Network Correctly to Fix PS5 WS-37368-7

To solve the PS5 WS-37368-7 follow the steps given below

  1. Click the settings icon on the top right corner of your screen.
  2. Click Network > Test Internet Connection.
  3. If the connection test fails, then try reconnecting to your router through Settings > Set Up Internet Connection.
  4. And make sure you entered your Wi-Fi password correctly.

Moreover, try to upgrade your internet plan and then test connection speed.

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Solution 3: Power Cycle Your Router to Fix WS-37368-7

If the above solution didn’t work then this solution has worked for many users in fixing PlayStation WS-37368-7.

How do I auto power cycle my router?

All you need to do is follow these steps:

  1. Turn off your router completely by taking out the power cable from the power switch.
  2. Now leave it for 5 to 10 minutes and then plug it back in.
  3. And log in to your PSN to check if PlayStation WS-37368-7 is solved.

Make sure you restart those devices which are affected in the process for an accurate fix.

You should have a powerful router like the one below to overcome PS4 Won’t Connect To PSN.

QUICK BUY: TP-Link AC1750 Smart WiFi Router (Archer A7) -Dual Band Gigabit Wireless   router

Solution 4: Review The Terms of Service(ToS)

You should consider giving a read to the PSN Terms of Service and User agreement so that you could know which rule was broken by my child or yourself or anyone resulting in PSN network ban/ WS-37368-7.psn-terms-of-service-PS5-WS-37368-7

Also Read: PS5 Error 107938-8

Solution 5: Are my Payments being Blocked for Sony?

Remember that PlayStation is taking serious action when it comes to any kind of payment for them.

So make sure that your bank or card does not block any payments relating to subscription and you should contact your bank to overcome PS5 WS-37368-7 Permanently suspended.

Also Read: How to Fix PS5​ Queued Download Glitch/Not Downloading Games

Solution 6: Sign in to Another Device/Check your Email to Fix PS5 WS-37368-7 Permanently Suspended

You can try signing into your PSN account on your phone or computer to see if the PS5 WS-37368-7 permanently suspended error still exists there too.

And if you were able to sign in to your PSN account on another device and were able to make online transactions then you are either temporary or permanent ban which means your account won’t work any longer.

For confirmation of the ban or any other actions taken by Sony, you should check your email first.

Don’t forget to check your Spam folder too as updates from Sony are forwarded there.

Solution 7: Update Your Router’s Firmware to Fix PS5 WS-37368-7

If the above solution didn’t fix your PS5 WS-37368-7 then updating your router software will do the job.

Sometimes an outdated router software leads to a drop in internet speed resulting in can’t access your PlayStation account.

So, it’s best to update your router firmware, and here’s how you can do this:

  1. Go to your router login page.
  2. Sign in and look for the software update option.

Solution 8: Restore Account Access

If updating your router can’t help you in fixing PS5 error WS-37368-7 then you need to restore PS5 account access by submitting an online form.

Here’s how to restore accounts access for PS4:

  1. Go to the PlayStation Network support page
  2. You will be taken to the PlayStation™Network suspension for account debt page.
  3. Mostly the account is suspended due to an outstanding balance which you need to pay back.
  4. Scroll down and you will see “Need help restoring access to your account suspended due to a chargeback?” section.
  5. Click on Restore account access.WS-37368-7

Now you will see a PlayStation Support Request Form which will contain the following fields:

  1. First, you need to enter the first and last names in the given name fields.
  2. Next, you need to enter the email address linked to your PSN account.
  3. Now enter your phone number and country name.
  4. If your country is not listed then you need to go to the PlayStation support website and click on the Country/Region option to select your country.
  5. Now enter the PSN Online ID that is your PS5 username.
  6. Enter the PSN sign-in ID that is your email address linked to your PSN account.
  7. In the end, you need to describe the issue clearly like your child bought a game or something through the account with your consent or anything like that.
  8. Click on the Submit button and wait for the response from the PlayStation team.WS-37368-7 permanently suspended

Solution 9: Contact PS5 Support

The last way you can sort out the issue is to Contact PS5 Support.

PS5 WS-37368-7 permanently suspended can be specific to your console and PS5 Support can possibly fix this.

I hope the above solutions solved your PlayStation WS-37368-7 permanently suspended and if you want to avoid such type of error in the near future you need to contact your PlayStation support as soon as possible if a payment was made without your consent.

Also, you need to know that the bank does not reverse charges of a valid payment made. And try to change your PlayStore password regularly.

If you got any questions just let us know in the comment section. ps4 ds4 controller dualshock 4Get Your Playstation DualSense Wireless Controller  


  1. How do I appeal a PSN ban?

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    No, you cannot appeal for a PSN ban as every ban goes through a brief investigation by PlayStation Safety staff so it’s final.

  2. How long does a PSN Ban last?

    The minimum time limit for a PSN ban from Sony will last 7 days and can be extended until you pay off the remaining balance.

  3. How do I call PlayStation support?

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    You can call PlayStation support on this given number 1-800-345-7669 but remember the number can vary according to your region.


Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
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