Getting CE-100096-6 an unidentified error occurred on your PS5?
Are you seeing an application error on your screen saying “There was a problem loading the application”?
we have compiled a couple of useful solutions for you to solve CE-100096-6 an unidentified error occurred on PS5.
What is PS5 Error CE-100096-6: An unidentified error occurred.
PS5 Error CE-100096-6, an unidentified error occurred PS5 is when you try to access downloaded software or game and you are unable to launch/play it.
Solution 1: Restart PlayStation 5
Whenever you encounter CE-100096-6, you should try restarting your PS5.
Restarting the console will eliminate any temporary errors/glitches occurring due to the old/corrupted cache.
So, here is how you can restart your PS5:
- Press the PlayStation (PS) button on your controller.
- From the menu shown, Select the Power option (right-most)
- From the small menu that will appear on the power icon, select the last option “Restart PS5”
- While your PS5 restarts, don’t unplug any cord to avoid any hardware failure.
Solution 2: Update Your PS5 Firmware
Sony releases new updates regularly to remain up-to-date with upcoming bugs and issues users face either while playing Payday 3 or some random bugs.
It’s highly recommended to have updated PS5 firmware. You can enable automatic updates and check for them manually as well.
There are 2 ways to update PS5 firmware:
- Through USB
This way you would need to download the update over the internet into a USB which is an inconvenient way than PlayStation updating itself.
- Through Internet
PlayStation searches for an update itself, downloads it, and installs it for you.
By default, automatic updates are enabled, and in case you are not sure, here’s how you can check if there’s a new update available and how to enable automatic updates on PS5 too using PS5 UI.
NOTE: Make sure the PS5 is connected to the internet.
- From the PS5 homepage, access Settings from the gear icon in the top right corner.
- Go to System
- Click on System Software from the left menu and choose the second option: System Software Update and Settings
- From the 2 options, select Update Using Internet.
- Now, wait for the system to check for updates and if it’s updating don’t try to turn off your PS5. In this case, the PS5 was already up-to-date.
Your PS5 should be with its latest update by now, and you can try running Payday 3 to see if it’s still black screen.
And if you want a video guide, here’s a quick video to update your PS5:
Solution 3: Delete Saved Game Data
Sometimes, your game’s saved data can have some issues, and deleting it can resolve the error.
- Before deleting the data, try running a new game and see if it works, then there’s a bug in your saved data.
- If you are a PlayStation Plus member, backup your data or download it to a flash drive to restore it later and not lose your progress.
- Saved data of PlayStation 5 games only can be uploaded to a flash drive.
- Keep it as one of the final solutions before you erase the saved data.
Once you are sure, here are the steps to delete PS5 Saved Game Data on PlayStation 5.
- Go to Settings by pressing the X button on the gear icon in the top menu.
- Now scroll down to Saved Data and Game/App Settings and open it by pressing the X button.
- Then click on Saved Data (PS5) for PS5 Games OR Saved Data (PS4) for PS4 Games.
- Open Console Storage from the expanded menu of your selected option.
- If you are a PlayStation Plus member, save your game data by uploading it from the first option.
- Go to Delete from the top 2 tabs and then find your game that’s causing CE-100096-6.
- Select your game and press the Delete button at the bottom of the right sidebar to delete saved data.
If you have any questions about the solutions provided above for fixing an unidentified error on your PS5, please feel free to leave a comment.