How To Fix Amazon Prime Video Error Code 28? Best Fixes

Like any other streaming platform, users may occasionally encounter issues or error codes that can disrupt their viewing experience.

One such error code is Error Code 28, which is related to internet connectivity and device compatibility.

Why I am getting Error Code 28?

Error Code 28 on Amazon Prime Video can occur due to various reasons. Understanding the possible causes can help you narrow down the problem and resolve it more efficiently. Here are some of the most common reasons behind this error:

  1. Internet Connectivity Issues: One of the primary reasons for Error Code 28 is a weak or unstable internet connection. If your device is not receiving a steady internet signal, it can cause buffering or loading issues, leading to the error code.
  2. Device Compatibility: Amazon Prime Video may not be compatible with all devices, especially older models. If your device is outdated or not supported, you might encounter Error Code 28.
  3. Outdated App or Firmware: Using an outdated version of the Amazon Prime Video app or running an older firmware on your device can cause compatibility issues and trigger this error code.
  4. Network Configuration Problems: Incorrect network settings, such as DNS or proxy configurations, can also lead to Error Code 28 as they may interfere with your device’s ability to connect to Amazon Prime Video’s servers.
  5. Server-side Issues: Sometimes, the problem may not be with your device or connection but rather on Amazon Prime Video’s end. Server-side issues or temporary outages can also result in Error Code 28.

Solution 1: Restart Prime Video

If you are facing issues with Prime Video, restarting the app or the device can help fix any software problems that might be causing the issue. This applies to all devices, including phones, tablets, smart TVs, and computers.

If you use Amazon Prime Video on a web browser, you can close the browser and open a new one, then navigate to Amazon Prime Video. If the issue persists, try shutting down the device you are using and then restarting it, as it may fix any device-related issues that could be preventing HBO Max from working.

Solution 2: Check the Server Status

Amazon Prime Video may experience video playback problems due to server issues, which may cause videos not to play or result in Error Code 28. Furthermore, network problems on Amazon’s end could also be a reason for the issue. Such problems are unavoidable, and if you are unable to connect to Amazon Prime Video, it could indicate that their servers are offline.

To determine if server issues are causing Amazon Prime Video to malfunction and trigger Error Code 28, it’s recommended to verify the online status of the server by visiting the Amazon Prime Video network status page on DownDetector. If the page indicates that Amazon Prime Video is experiencing an outage, it’s best to wait until the server is operational again, as there isn’t much else that can be done.

prime Video server status

Solution 3: Power Cycle Your Router

If you’re still experiencing Prime Video error 28 after trying the previous solutions, power cycling your router could help you establish a better internet connection and potentially solve the problem. Here’s how to do it:

  1. Completely turn off your router by disconnecting the power cable from the power switch.
  2. Leave it turned off for 5 to 10 minutes before plugging it back in.
  3. Check if the Wi-Fi network is visible and properly connected to your devices.

It’s important to note that you should restart all devices affected by the power cycling process to ensure an accurate fix. By power cycling your router, you may be able to reset its internal memory and establish a fresh connection with your devices, which could potentially resolve any connectivity issues causing the game to crash.

Solution 4: Update Amazon Prime Video

Make sure your device has the latest software updates installed, as outdated software can lead to issues with the Prime Video app. Check for updates in your device’s settings or options menu, and follow the on-screen instructions to download and install any available updates.

Solution 5: Limit simultaneous streaming

Prime Video allows streaming on a maximum of two devices concurrently. Error Code 28 may occur if your account is signed into more than two devices. To fix this, sign out of the Prime Video app on any additional devices

Solution 6: Disable VPNs

Prime Video is not available worldwide, and it is limited to a few countries only. If you are trying to access Prime Video from a region where it is not available, using a VPN will not help. Even with a VPN, you won’t be able to access Amazon Prime video if it is not available in your region.

But, if prime video is available in your region, and you are using a VPN to access it, try turning off the VPN from the settings and then restarting the app. This should resolve error codes.

Solution 7: Switch to a Better VPN

VPNs encrypt your online traffic and help you bypass geo-restrictions to access content that may be blocked/currently unavailable in your region. In today’s digital age, protecting your online privacy and security is more important than ever.

With a wide range of options available, choosing a reliable VPN can be challenging. Here are some of our favorite VPNs that are offering exclusive offers too:

1. Nord VPN

Get access to VPN, malware protection, password manager, and encrypted cloud storage – all combined in a single tool.

All-around digital security with 63% OFF.

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2. CyberGhost VPN

Military-grade AES 256-bit encryption and a No-Logs policy to ensure your privacy and security. You can connect to any of 9144+ VPN servers with a single click.

Save up to 82% with this link and up to 45-day money-back guarantee

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3. Express VPN

ExpressVPN is the top choice for gamers and streamers, offering advanced technology that minimizes lag, lowers ping, and enhances connectivity.

3 Months Free with 49% discount.

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If you still have any queries or suggestions, share your experience with us in the comments section below.


Can I fix Amazon Prime Video Error Code 28 on my own?

Yes, you can try several solutions to fix Error Code 28, such as restarting the Prime Video app, updating your device’s software, checking your internet connection, and ensuring you are not signed in on too many devices. If server issues are causing the error, you will need to wait for Amazon to resolve the problem.

How do I check if Amazon Prime Video servers are down?

You can check the server status for Amazon Prime Video by visiting DownDetector’s network status page. If there’s an ongoing outage, it’s best to wait until the servers are back online before attempting any other solutions.


Meet Hammad, a dynamic writer with a passion for gaming and a talent for analysis. With extensive years of experience in the gaming industry, Hammad has a unique perspective on the latest gaming trends and technologies. In addition to writing about gaming, Hammad also guides our team with marketing news and his investment analysis.

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