How To Fix Amazon Prime Video Error Code 2063

Are you encountering the Code 2063 each time you attempt to buy or rent movies on Prime? If so, you’ve come to the right place. Continue reading our guide to resolving this issue.

Amazon Account Error 2063 prevents you from purchasing or renting movies on Amazon Prime. This error typically signifies an issue with your payment information. When users try to confirm their digital purchase by logging into their Amazon account, nothing appears. Here’s how to troubleshoot and fix this error.

Solution 1: Double-Check your Payment Details and Purchased Titles

First, make sure your one-click payment details are current and accurate. Next, go to your orders and verify if the movie purchase has been marked as completed.

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Solution 2: Use a Different Payment Method

If you continue to experience the error, try using a different payment method. You can update your payment method in your Amazon account settings. Add a new credit or debit card, or select an alternative payment method such as PayPal or Amazon gift cards, if available. This may help resolve the issue and allow you to successfully purchase or rent the movie on Amazon Prime.

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Solution 3: Disable Your VPN

If you are using a VPN, remember that it alters your IP address, connecting you to a foreign VPN server. This can cause a variety of errors, particularly if you are trying to access or use a feature unavailable in the region associated with your VPN server.

To resolve this, turn off your VPN, restart your device, and then log in to your Amazon account. Utilizing your actual IP address and location information might help fix error 2063.

Additionally, consider trying a different browser, as this could also be a potential solution.

Solution 4: Switch To another Browser

Sometimes, using a different browser can help resolve issues like error 2063. Various browsers have distinct configurations and settings, which might impact how they interact with websites like Amazon Prime Video.

To address the error, simply switch to an alternative browser and log in to your Amazon account. This change might help you bypass the error and enjoy your Amazon Prime Video content without any issues. Remember to ensure that the browser you are using is up-to-date to avoid any compatibility problems.

Solution 5: Cancel Your Order

If you’ve tried the previous solutions and are still experiencing error 2063, consider canceling the problematic order. This can help resolve any lingering issues that may have occurred during the purchase or rental process.

To cancel your order, follow these steps:

  1. Log in to your Amazon account and navigate to the “Your Orders” section.
  2. Locate the order associated with the movie or content causing the error.
  3. Click on the “Cancel Items” button next to the order.
  4. Confirm the cancellation and wait for the process to complete.

Once the order is successfully canceled, try placing the order again, ensuring your payment details are correct and up-to-date. This might resolve the error and allow you to enjoy your desired content without further issues.

f none of the above solutions work and you’re still encountering error 2063, it’s time to reach out to Amazon Support for assistance. Amazon’s customer service team is well-equipped to handle such issues and can provide further guidance to resolve the problem.

To contact Amazon Support, follow these steps:

  1. Visit the Amazon Help page at
  2. Scroll down and click on “Need More Help?” to access additional support options.
  3. Choose “Contact Us” to start a conversation with Amazon Support.
  4. Select the relevant categories related to your issue (in this case, Prime Video and error 2063).
  5. Choose your preferred method of contacting Amazon Support, such as live chat, email, or phone call.

Provide the support representative with all the necessary information regarding the error, including the steps you have already tried to resolve the issue.

The representative will guide you through additional troubleshooting steps or escalate the issue to the appropriate team if needed. This should help you resolve error 2063 and enjoy your Amazon Prime Video content without further problems.


What does Amazon Prime Video Error Code 2063 mean?

Amazon Prime Video Error Code 2063 typically indicates a problem with the playback of video content on the platform. It may occur due to issues with the streaming service or connectivity problems.

Why am I getting Error Code 2063 on Amazon Prime Video?

There could be several reasons for encountering Error Code 2063, including network connectivity issues, outdated app version, corrupted cache or cookies, incompatible browser extensions, or problems with the Amazon Prime Video servers.

Is Error Code 2063 specific to Amazon Prime Video?

Yes, Error Code 2063 is specific to Amazon Prime Video. It indicates an issue with the video playback on the Amazon Prime Video platform and is not commonly reported in other streaming services.


Meet Hammad, a dynamic writer with a passion for gaming and a talent for analysis. With extensive years of experience in the gaming industry, Hammad has a unique perspective on the latest gaming trends and technologies. In addition to writing about gaming, Hammad also guides our team with marketing news and his investment analysis.

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