How To Get A Replacement PS5 Console Directly From Sony

How To Get A Replacement PS5 Console Directly From Sony?

I know it really frustrating that you just bought a brand new PS5 and maybe after a week or month there’s some issue in it due to which it won’t turn on or maybe your controller not working or any other issue.

As far as it’s in warranty you don’t need to worry as you can describe your issue to Sony and they will help you replace the console.

How To Get A Replacement PS5 Console Directly From Sony?

Before going for the replacement option you need to know that the PS5 warranty only covers the disc drive, PS5 black screen, any storage issues, or PS5 crashes and power failures.

After that all you need to get a replacement PS5 console directly from sony is to follow the steps:

  1. Visit the official PlayStation hardware support website.
  2. Select PlayStation 5 Disc.
  3. Then you will see a message on top saying “Is this the first time you’ve used your PS5?”
  4. If you select Yes then on the next page there will be a set of instructions you need to follow.
  5. And if checking the HDMI port and power cord didn’t fix your issue then select No.
  6. On the next page, you will see different kinds of PS5 issues, and let’s say we select Power and system crash.
  7. You will see a drop-down menu and select The system won’t turn on at all.
  8. The next question it will ask is “How often does this problem occur?” and if you choose Constantly.
  9. It will ask you to check if the AC power cord is damaged or unplug it and if this didn’t work then select No.
  10. On the next page, you will see this statement “Now let’s try using a different mains socket to supply power to your system” and if you still got the problem then click No.
  11. After that you will be asked to use a different AC power cord with your PS5 and if the issue still exists then click No.
  12. At the end they will give you a quoting reference code and a phone number according to your region on which you can give a call to PlayStation Support and tell them your referral code.

 

How To Get A Replacement PS5 Console Directly From Sony

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