Diablo 4 Error 300022 On PS5: 8 Quick Fixes

There have been reports from Diablo 4 players on the PS5 encountering error code 300022 “There was a problem Logging in”, which has persisted for several hours despite attempts to resolve it. Numerous users have tried various methods to fix the issue, but none of them have proven effective so far.

New PSN error code hand stand up! Error code 300022
by u/Axeon_Axeoff in diablo4

To avoid encountering error code 300022 in Diablo 4 on the PS5, it is important to ensure that you have a stable internet connection. This will help to resolve potential issues that could lead to the error.

Why I am getting Diablo 4 Error 300022 on PS5?

Here are some reasons why you getting Diablo 4 Error code 300022 on PS5.

1. Server connectivity: Error 300022 could indicate a problem with your connection to the game servers. It might be worth checking your internet connection, ensuring it’s stable and not experiencing any interruptions.
2. Game or console updates: Ensure that both Diablo 4 and your PS5 firmware are up to date. Developers often release patches and updates to address bugs and improve stability. Make sure you have the latest version installed to avoid any compatibility issues.
3. Temporary server maintenance: Sometimes, game servers undergo maintenance or experience temporary downtime. If the error persists for an extended period, the game servers may be undergoing maintenance or encountering technical difficulties.
4. Account-related issues: Occasionally, specific issues can be tied to individual player accounts. If possible, try signing out and signing back into your Diablo 4 account on the PS5.
5. Contacting support: If the error persists despite attempting the above steps, contacting Diablo 4 support or the PlayStation support team might be the next best course of action. They can provide more specific guidance based on the current status of the game and console.

Solution 1: Restart PS5

Whenever you encounter error 300022 on Diablo 4 or even if it’s a game bug/glitch, you should try restarting your PS5.

WHY?

Restarting the console will eliminate any temporary errors/glitches occurring due to the old/corrupted cache.

So, here is how you can restart your PS5:

1. Press the PlayStation (PS) button on your controller.
   
2. From the menu shown, Select the Power option (right-most)
3. From the small menu that will appear on the power icon, select the last option “Restart PS5”
   
4. While your PS5 restarts, don’t unplug any cord to avoid any hardware failure.
   

Here’s a supporting video to restart PS5 for your ease:

Solution 2: Check if the PlayStation Network (PSN) is Down?

The first thing you need to do is check your PSN server status as the PS5  might be due to some undergoing maintenance.

So, all you can do is confirm that this problem exists.

How do I check my PSN status?

Here’s how you can check PSN status:

1. Go to the PlayStation Network Service Status page.
2. Check the service status and if there’s any issue all you have to do is wait

Solution 3: Power Cycle Your Router

If you’re still experiencing Diablo 4 error code 300022 on your PS5 after trying the previous solutions, power cycling your router could help you establish a better internet connection and potentially solve the problem.

Here’s how to do it:

1. Completely turn off your router by disconnecting the power cable from the power switch.
2. Leave it turned off for 5 to 10 minutes before plugging it back in.
3. Check if the Wi-Fi network is visible and properly connected to your devices.

It’s important to note that you should restart all devices affected by the power cycling process to ensure an accurate fix.

Solution 4: Enable Automatic Game Updates on PS5

It’s possible that you might have missed the new update notification of Diablo 4 and an older version of the game can be causing these issues.

To avoid such situations and besides updating each game manually, we can set PS5 to update games automatically.

Usually, they are set to automatic updates by default to avoid error code 300022.

Here are 8 steps you can follow to allow automatic game updates on PS5:

1. From the PS5 Homepage, go to the gear icon located in the top right corner to access PS5 settings.
2. Select System
   
3. In the System window, select Power Saving from the left sidebar and choose Features Available in Rest Mode from the expanded menu at the right.
   
4. Toggle “Stay Connected to the Internet“
   

Halfway through, we have enabled PS5 to stay connected to the internet while in rest mode as games usually don’t update when the PS5 is actively being used. So, let’s enable automatic game updates.

1. Go back to the main settings menu that you opened from the gear icon.
2. Scroll down and select “Saved Data and Game/App Settings“
   
3. In the Saved Data and Game/App Settings window, select Automatic Updates from the left sidebar
4. Toggle both the “Auto-Download” and “Auto-Install in Rest Mode” options in the expanded menu at the right.
   

Now, your PS5 will be able to download updates over your internet whenever they would be available. Even if your PS5 is in rest mode, your Diablo 4 will remain up-to-date.

A helpful video for you to never miss an update!

Solution 5: Update Your PS5 Firmware

Sony releases new updates regularly to remain up-to-date with upcoming bugs and issues users face either while playing Diablo 4 or some random bugs.

It’s highly recommended to have updated PS5 firmware. You can enable automatic updates and check for them manually as well.

There are 2 ways to update PS5 firmware:

1. Through USB
   This way you would need to download the update over the internet into a USB which is an inconvenient way than PlayStation updating itself.
2. Through Internet
   PlayStation searches for an update itself, downloads it, and installs it for you.

By default, automatic updates are enabled, and in case you are not sure, here’s how you can check if there’s a new update available and how to enable automatic updates on PS5 too using PS5 UI.

NOTE: Make sure the PS5 is connected to the internet.

1. From the PS5 homepage, access Settings from the gear icon in the top right corner.
2.  Go to System
3. Click on System Software from the left menu and choose the second option: System Software Update and Settings
4. From the 2 options, select Update Using Internet.
5. Now, wait for the system to check for updates and if it’s updating don’t try to turn off your PS5. In this case, the PS5 was already up-to-date.

Your PS5 should be with its latest update by now, and you can try running Diablo 4 to see if it’s still error code 300022.

And if you want a video guide, here’s a quick video to update your PS5:

Solution 6: Delete Saved Game Data

Sometimes, your game’s saved data can have some issues, and deleting it can resolve the error code 300022.

PRECAUTIONS:
1. Before deleting the data, try running a new game and see if it works, then there’s a bug in your saved data.
2. If you are a PlayStation Plus member, backup your data or download it to a flash drive to restore it later and not lose your progress.
3. Saved data of PS5 games only can be uploaded to a flash drive.
3. Keep it as one of the final solutions before you erase the saved data of Diablo 4.

Once you are sure, here are the steps to delete PS5 Saved Game Data on PS5.

1. Go to Settings by pressing the X button on the gear icon in the top menu.
2. Now scroll down to Saved Data and Game/App Settings and open it by pressing the X button.
   
3. Then click on Saved Data (PS5) for PS5 Games OR Saved Data (PS4) for PS4 Games.
4. Open Console Storage from the expanded menu of your selected option.
   
5. If you are a PlayStation Plus member, save your game data by uploading it from the first option.
6. Go to Delete from the top 2 tabs and then find your game that’s error code 300022.
7. Select your game and press the Delete button at the bottom of the right sidebar to delete saved data of Diablo 4.
   
8. Check if the game works and try restoring your game by using the Sync Saved Data option visible in step 4.
   

A helpful and short video where we delete saved game data of a PS4 game on PS5.

Solution 7: Delete and Reinstall Diablo 4

The game file itself can be a suspected issue too and we can only know by deleting and reinstalling it. You’d have to sacrifice your time and internet speed for a while but let’s hope you resolve Diablo 4 after this.

To reinstall Diablo 4, follow the steps below:

1. Go to PS5 settings.
2. Scroll down to Select Storage.
   
3. Then select Console storage from the left sidebar and go to Games and Apps in the expanded menu.
   
4. Now you will see a list of installed games and applications where you will select Diablo 4 from the game list and press the Delete button at the bottom right.
   
5. Once your game is deleted, you need to reinstall it. If it’s a disc you own, you would directly insert it, else if you have purchased a digital edition, you need to go to Game Library (last option) from the Games home screen
6. Select Your Collection from the three options under Game Library to search for your game and download it.
   

Some options can be difficult to navigate, so we have created a video for your ease where we delete a game and reinstall it.

Solution 8: Contact PS5 Support

If none of the above solutions work for you then there might be a chance that your PS5 has issues.

You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be according to error 300022.

Make sure you tell all the solutions you have applied to your console and let them know the issue you are facing is due to Diablo 4. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.

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