EASY Ways To Fix PS5 Error Code NP-102946-2, NP-102947-3

Are you having an error known as PS5 Error Code NP-102947-3 or NP-102946-2?


You just bought your brand new PS5 and you see an error message on your screen saying “The Internet connection may be unstable, and the latest update file for the application cannot be found.”

No need to worry as you are not the only one having this issue.

So, just calm down because we have prepared a list of some official solutions to solve PS5 NP-102947-3 or NP-102946-2.

Solution 1: Power Cycle Your Router

Power cycling your router has worked for some users in fixing PS5 Error Code NP-102946-2.

How do I auto-power cycle my router?

All you need to do is follow these steps:

  1. Turn off your router completely by taking out the power cable from the power switch
  2. Now leave it for 5 to 10 minutes and then plug it back in
  3. And check if the PS5 Error Code NP-102946-2 is solved.

Make sure you restart those devices which are affected in the process for an accurate fix

You should have a powerful router like the one below to overcome NP-102946-2.

QUICK BUY: TP-Link AC1750 Smart WiFi Router (Archer A7) -Dual Band Gigabit Wireless



Also Read: PS5 error code NP-107938-8

Solution 2: Restart Your PS5 to Fix NP-102946-2

This technique will completely shut down your PS5 making sure all the power is drained.

It will recreate all the configurations before starting up.

Check out the best Tips: PS5 Won’t Turn On?

So, here’s how to power cycle PS5:

  1. Tap and Hold the power button on the console for at least 10 seconds until the blinking LED light turns off.power button ps5 PS5 Error Code NP-102946-2
  2. Unplug the power plug from the back of the console and after a minute click on the power button of your console which will drain all the power.
  3. Now wait for 20 minutes and plug in everything back and Restart your PS5
  4. And try a wired internet connection after restarting and make sure you reconfigure your settings to check if PS5 Error Code NP-102946-2 is fixed.

If the above solution didn’t fix PS5 Error NP-102946-2 then move on to the next solution.

Also Read: PS5 Not Connecting to Controller

Solution 3: Improve Your Wi-Fi Speed

How do I improve my Wi-Fi Speed?

PS5 Error Code NP-102946-2 also occurs when the router is too far from your PC,

so, try bringing your router close to your system, and will receive strong signals leading to a stable internet connection.

Make sure you use a wireless device that is compatible with the 5GHz band instead of 2.4GHz.

And if you can’t do this then try buying a powerful router that will provide you strong and wide signals around your house.

Or you can establish a wired internet connection too. And then check for PS5 NP-102946-2 solved.

After improving the Wifi speed if you still have Error Code NP-102946-2 then move to the next solution.

Solution 4: Update the System Software Automatically to Fix NP-102947-3

If improving Wi-Fi speed didn’t fix NP-102947-3 then you need to update your PS5 System software to the latest version.

Make sure your PS5 has a proper internet connection.

How do I update my PS5 software?

So, you will be updating the system software automatically:

  1. On your screen with the help of the PS5 DualSense controller go to Settings.
  2. Now select System > System Software Update and Settings.
  3. Next set updates to download and install automatically.
  4. Then select Update System Software and your PS5 will check for updates.

If there are any updates, then after that PS5 will handle all the worries and all you need to do is wait to get your NP-102947-3 fixedsystem software ps5 NP-102947-3

Also Read: PS5 Error CE-10005-6

Solution 5: Download and Install the Latest PS5 System Software Manually Via USB

This is the best solution that is has worked so far for many users to fix the NP-102947-3 PS5 Error.

All you need to do is install the latest PS5 system software update and here’s how:

  1. Plug USB drive( Minimum 2 GB free space) into PC and create a folder naming PS5 on the USB root path.
  2. Create an Update folder in that PS5 folder.
  3. Download the System Update file from the Official PS5 Website and save it with the name PS5UPDATE.PUP and store it in the Update folder.
  4. Connect the USB drive to your PS5.
  5. Turn on PS5 again and click the PS button on the controller.
  6. Now go to Settings > System Software Update.
  7. If you name the folder and file correctly PS5 will recognize it and follow the on-screen instructions to complete the process.

Solution 6: Update Your Router’s Firmware

If the above solution didn’t fix your PS5 NP-102947-3 then updating your router software will do the job.

Sometimes an outdated router software leads to a drop in internet speed resulting in unable to connect to the internet.

So, it’s best to update your router firmware, and here’s how you can do this:

  1. Go to your router login page.
  2. Sign in and look for the software update option.

Also Read: PS5 error code NP-107938-8

Solution 7: Call Your ISP to Fix PS5 Error Code NP-102947-3

The least you can do to solve NP-102947-3 is contact your Internet Service Provider(ISP).

They will access that data which you can’t and will know what’s going wrong with your internet connection.

Moreover, tell your ISP to open the following ports:

  1. TCP: 80, 4433478, 3479
  2. UDP: 3478, 3479, 49152 ~ 65535

And if the situation is worse then they will be sending a professional and make it work for you.

Solution 8: Contact PS5 Support

The last way you can sort out PS5 NP-102947-3 is to Contact PS5 Support.

The issue can be specific to your console and PS5 Support can possibly fix this.

I hope these solutions helped you overcome PS5 Error Code NP-102947-3, NP-102946-2.

And if you got any questions just let us know in the comment section.


  1. Why can’t my PlayStation connect to the server?

    Your PlayStation can’t connect to the server as the server may be down or your internet connection not working properly

  2. How long does it take for PSN to do maintenance?

    It takes about 2 hours for PSN to do maintenance


Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
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