PS5 Error Code CE-108862-5

PS5 Error Code CE-108862-5?

So you just bought your brand new PS5 and you see an error message on your screen saying “Unable to connect to server”

No need to worry as you are not the only one having this issue so just calm down

because we have prepared a list of some official solutions by Sony to solve PS5 Error Code CE-108862-5.

What is PS5 Error Code CE-108862-5?

PS5 Error Code CE-108862-5 occurs:

  1. When the user is trying to connect to Play Station Network the error message appears.
  2. Or with a specific game having new features.

What are the causes of PS5 Error Code CE-108862-5?

There are some faulty DNS servers that may cause PS5 Error Code CE-108862-5.

So let’s change the DNS Settings:

  1. Click Settings > Network > Settings.
  2. Then click Set Up Internet Connection.
  3. Click on the network you are using.
  4. Now click Advanced Settings > DNS Setttings > Manual.
  5. And the rest you can see in Solution 4.

Solution 1: Check if the Play Station Network (PSN) is Down?

If you think your internet connection is working properly then PS5 Error Code CE-108862-5 might be due to PSN servers that will be undergoing maintenance, so all you can do is confirm that this problem exists.ps5-psn network

And for that, all you need to do is:

  1. Go to the PlayStation Network Service Status page.
  2. Check the service status and if there’s any issue all you have to do is wait.
  3. If the server issue is fixed then do check for system software updates.
  4. And if the site won’t load then surely it’s your internet connection problem.

For this follow the next solution.

Solution 2: Improve Your Wi-Fi Speed to Overcome PS5 Error Code CE-108862-5

PS5 Error Code CE-108862-5 also occurs when the router is too far from your PS5, so try bringing your router close to your PS5 and will receive strong signals leading to a stable internet connection.

And if you can’t do this then try buying a powerful router that will provide you strong and wide signals around your house or you can establish a wired internet connection too.

PS5 Black Screen

Solution 3: Restart Your PS5 in Safe Mode to fix PS5 Unable to Connect to Server

You will not lose your personal data while restarting your PS5 in safe mode.

Just follow the steps:

  1. Turn off your PS5 by pressing the power button on the front panel.
  2. Press and hold the power button until you hear the second beep and will boot in Safe Mode.
  3. Now connect the DualSense Controller and press the PS button on the controller to pair it.
  4. Select Restart PS5 and press X to reboot your console in Safe Mode to fix PS5 Error Code CE-108862-5.

safe-mode ps5

Solution 4: Change Your DNS Settings On PS5

There are some faulty DNS servers that may cause PS5 Error Code CE-108862-5.

So let’s change the DNS Settings:

  1. Click Settings > Network > Settings.
  2. Then click Set Up Internet Connection.
  3. Click on the network you are using.
  4. Now click Advanced Settings > DNS Setttings > Manual.
  5. For Primary settings enter 8.8.8.8 and for Secondary 8.8.4.4 to match the Google DNS.
  6. Then click OK to save the changes.
  7. And Reboot your PS5 to check if PS5 Error Code CE-108862-5 is gone.

PS5 Won’t Turn On

Solution 5: Contact PS5 Support

The last way you can sort out the issue is to Contact PS5 Support. The issue can be specific to your console and PS5 Support can possibly fix this.

I hope the above solution solved your problem and if you got any questions just let us know in the comment section.

PS5 Error Code CE-108862-5

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