PS5 Error Code NW-102468-1, NW-102498-4 NW-102308-4? DNS Server Cannot Be USED?

Are you seeing the above errors on your screen which means you are unable to Connect to the Server?

Honestly, you don’t need to worry much because there are easy 11 ways in the guide below.

What is PS5 Error Code NW-102468-1, NW-102498-4 NW-102380-4?

PS5 Error Code NW-102468-1 occurs:

  1. When you are trying to join a multiplayer online game.
  2. Or trying to connect to Play Station Network the error message appears.

Solution 1: Check if the Play Station Network (PSN) is Down?

The first thing you can do to fix PS5 Error Code NW-102650-4 is to check the PSN servers that might have gone under maintenance, so all you can do is confirm that this problem exists.

How do I check my PSN status?

And for that, all you need to do is:

  1. Go to the PlayStation Network Service Status page.
  2. Check the service status and if there’s any issue all you have to do is wait.
ps5-psn-status-PS5 Error Code CE-113212-0

For this follow the next solution

Solution 2: Restart your Router

The next thing you need to do to get over PS5 Error NW-102308-4 is to power cycle your router

Restarting your router will allow you to establish a new connection with your ISP without any bugs.

Just follow the steps below:

  1. Turn off your router completely by taking out the power cable from the power switch
  2. Now leave it for 2 minutes and then plug it back in
  3. And check for your internet connection.

After checking the internet connection make sure you set the Wi-Fi frequency band to 5GHz and for that continue to the next solution.

Also Read: Error CE-34878-0 COD Modern Warfare 2

Solution 3: Set the Wi-Fi frequency band to 5GHz on PS5

Before trying this solution you need to make sure that your router is a 5GHz one because many users were able to fix the cannot connect to the WiFi network by changing the band to 5GHz

And if you don’t have one then you need can get one from the Above Solution

So, follow the steps below:

  1. Click Settings > Network > Settings.
  2. Then click Set Up Internet Connection
    PS5 Slow Wi-Fi Issues? Slow Internet Issues? [FIXED]
  3. Select the network you are using and press the Options button on the controller
  4. Select Wi-Fi Frequency Bands and set it to 5GHz
    PS5 Slow Wi-Fi Issues? Slow Internet Issues? [FIXED]

Also Read: Call of Duty MW2 Dev Error 253 on PS5

Solution 4: Restart Your PS5

Restarting the console will eliminate any temporary error which is occurring due to the old cache.

So here is how you can restart your PS5:

  1. Turn on the PS5
  2. Press the Playstation button the quick menu will appear Elden Ring Crashing On PS5/PS4? Can't Start Game?
  3. Select the Power option the small menu will appear
  4. Select the “Restart” Option
    Elden Ring Crashing On PS5/PS4? Can't Start Game?
  5. Your PS5 restarts successfully

Still facing the error then proceed to update your router firmware.

Also Read: COD Modern Warfare 2 mission “Alone” Crashing On PS4/PS5

Solution 5: Update Your Router’s Firmware

Sometimes outdated router software leads to a drop in internet speed resulting in PS5 Error NW-102380-4

So, it’s best to update your router firmware to get over the error.

And here’s how you can update your router firmware:

  1. Go to your router login page.
  2. Sign in and look for the software update option.
  3. And then follow the on-screen instructions to complete the process

So, updating your router firmware didn’t help you fix the error then continue to the next solution.

Solution 6: Improve Your Wi-Fi Speed

NW-102468-1 also occurs when the router is too far from your PS5, so try bringing your router close to your PS5, and will receive strong signals leading to a stable internet connection.

AYANEO 2 Downloading Slow

Make sure you use a wireless device that is compatible with the 5GHz band instead of 2.4GHz.

Are you still, facing the error?

Then try a different network

Solution 7: Change to a Different Network

Some users reported facing NW-102468-1 when connecting to a particular network, such as their home WiFi, but it goes away when they switch to a different network.

If you’re using your home or office network to play games, try switching to mobile data hotspot to see if it works

If not then continue to the next solution.

Solution 8: How to Change Your DNS Settings On PS5?

There are some faulty DNS servers that may cause WiFi issues.

So, let’s change the DNS Settings:

  1. Click Settings > Network > Settings.
  2. Then click Set Up Internet Connection.
  3. Click on the network you are using.
  4. Now click Advanced Settings > DNS Settings > Manual.
  5. For Primary settings enter and for Secondary to match the Google DNS.
  6. Then click OK to save the changes.
  7. And Reboot your PS5 to check if the error is gone.

Solution 9: Use an Ethernet Cable

If not then one more thing you can do to connect your PS5 to the network is to use an ethernet cable for an uninterrupted PS5 internet connection.

  1. Click Settings > Network > Settings.
  2. Then click Set Up Internet Connection
    PS5 Slow Wi-Fi Issues? Slow Internet Issues? [FIXED]
  3. And select Set Up Wired LAN.
  4. After the connection is set up and connected your internet will work perfectly fine
    PS5 Error NW-102379-2 Not connecting to the Wi-Fi Network

Solution 10: Call Your ISP

If using an ethernet cable couldn’t help you connect PS5 to the network then contact your Internet Service Provider(ISP).

They will access that data that you can’t and will know what’s going wrong with your internet connection.

Moreover, tell your ISP to open the following ports:

  1. TCP: 80, 4433478, 3479
  2. UDP: 3478, 3479, 49152 ~ 65535

And if the situation is worse then they will be sending a professional and make it work for you.

Solution 11: Contact PlayStation Support

If none of the above solutions didn’t work for you then all you can do is visit the PlayStation Official Website and tell them about the PS5 Error NW-102308-4 on their support page and they will typically reply to you within 24 hours.

Error CE-34878-0 COD Modern Warfare 2 on PS4/PS5 Crashing

Make sure you tell all the solutions you have applied to your console. This will help the support agent to identify the main reason for this error.

If still, you have a query feel free to share your experiences and question in the comments section down below.

How do I fix the connection timed out on my PS5?

You can fix the connection timed out on your PS5 by checking the PSN status and using a wired internet connection.

What ports to forward for PS5?

The port forward for PS5 is mostly TCP: 80, 443, 3478, 3479, 3480, and UDP: 3478, 3479,49152~65535.

What does it mean when a DNS server Cannot be used on PS5?

DNS server Cannot be used on PS5 when you are connecting to the internet but through the wrong DNS server as the DNS is directly related to the network.


Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
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