FIXED: PS5 Can’t Connect to PSN (PlayStation Network)

PS5 Won’t Connect To PSN leading to CE-117773-6?


PS5 can’t connect to PlayStation Network?

So, you just bought your brand new PS5 and you see an error message on your screen saying “Unable to connect to server

No need to worry as you are not the only one having this issue.

So, just calm down because we have prepared a list of some official solutions to solve PS5 Won’t Connect To PSN.

Why won’t my PlayStation connect to PSN?

Your PlayStation won’t connect to PSN due to the following reasons:

  1. Internet connection must be slow
  2. The wifi signal strength must be weak
  3. The PSN server may be down

Can Sony merge PSN accounts?

Yes, anyone that has different Sony accounts can merge PSN accounts and can use that to log in to other services.

Best Video Guide For PS5 Won’t Connect To PSN


Solution 1: Check if the Play Station Network (PSN) is Down?

If you think your internet connection is working properly then PS5 Won’t Connect To PSN might be due to PSN servers that will be undergoing maintenance.

So, all you can do is confirm that this problem exists.

How do I check my PSN status?

Here’s how you can check PSN status:

  1. Go to the PlayStation Network Service Status page.
  2. Check the service status and if there’s any issue all you have to do is wait.
  3. If the server issue is fixed then do check for system software updates.
  4. And if the site won’t load then surely it’s your internet connection problem.

ps5-psn-status-PS5 Error Code CE-113212-0

If you think there’s an internet problem then follow the next solution to fix PS5 can’t connect to PlayStation Network.

Solution 2: Power Cycle Your Router to Fix PS5 Won’t Connect To PSN

If the above solution didn’t work then power cycling your router has worked for some users in fixing PS5 Won’t Connect To PSN

How do I auto power cycle my router?

All you need to do is follow these steps:

  1. Turn off your router completely by taking out the power cable from the power switch
  2. Now leave it for 5 to 10 minutes and then plug it back in
  3. And check if the PS5 can’t connect to PlayStation Network is solved

Make sure you restart those devices which are affected in the process for an accurate fix

You should have a powerful router like the one below to overcome PS5 Won’t Connect To PSN.

QUICK BUY: TP-Link AC1750 Smart WiFi Router (Archer A7) -Dual Band Gigabit Wireless



Also Read: PS5 error code NP-107938-8

Solution 3: Restart Your PS5 to Fix PS5 can’t connect to PlayStation Network

This technique will completely shut down your PS5 making sure all the power is drained.

It will recreate all the configurations before starting up.

Check out the best Tips: PS5 Won’t Turn On?

So, here’s how to power cycle PS5:

  1. Tap and Hold the power button on the console for at least 10 seconds until the blinking LED light turns off.power button ps5 PS5 can't connect to PlayStation Network
  2. Unplug the power plug from the back of the console and after a minute click on the power button of your console which will drain all the power.
  3. Now wait for 20 minutes and plugin everything back and Restart your PS5
  4. And try a wired internet connection after restarting and make sure you reconfigure your settings to check if PS5 Won’t Connect To PSN is fixed.

If the above solution didn’t fix PS5 can’t connect to PlayStation Network then move on to the next solution.

Also Read: PS5 Not Connecting to Controller

Solution 4: Improve Your Wi-Fi Speed

How do I improve my Wi-Fi Speed?

PS5 Won’t Connect To PSN also occurs when the router is too far from your PC,

so, try bringing your close to your system and will receive strong signals leading to a stable internet connection.

Make sure you use a wireless device that is compatible with the 5GHz band instead of 2.4GHz.

And if you can’t do this then try buying a powerful router that will provide you strong and wide signals around your house.

Or you can establish a wired internet connection too. And then check for PS5 can’t connect to PlayStation Network issue solved.

After improving the Wifi speed if you still have PS5 Won’t Connect To PSN then move to the next solution.

Solution 5: Update Your Router’s Firmware to Fix PS5 Won’t Connect To PSN

If the above solution didn’t fix your PS5 Won’t Connect To PSN then updating your router software will do the job.

Sometimes an outdated router software leads to a drop in internet speed resulting in can’t sign into PlayStation Network

So, it’s best to update your router firmware, and here’s how you can do this:

  1. Go to your router login page.
  2. Sign in and look for the software update option.

PS5 error code NP-107938-8

Solution 6: How to Change Your DNS Settings On PS5?

There are some faulty DNS servers that may cause PS5 can’t sign into PlayStation Network.

So, let’s change the DNS Settings:

  1. Click Settings > Network > Settings.
  2. Then click Set Up Internet Connection.
  3. Click on the network you are using.
  4. Now click Advanced Settings > DNS Settings > Manual.
  5. For Primary settings enter and for Secondary to match the Google DNS.
  6. Then click OK to save the changes.
  7. And Reboot your PS5 to check if PS5 Won’t Connect To PSN is gone.

ps5-dns-settings-PS5 Won't Connect To PSN

Solution 7: Update the System Software Automatically to Fix can’t Sign into PlayStation Network

If changing DNS didn’t fix PS5 Won’t Connect To PSN then you need to update your PS5 System software to the latest version.

Make sure your PS5 has a proper internet connection.

How do I update my PS5 software?

So, you will be updating the system software automatically:

  1. On your screen with the help of the PS5 DualSense controller go to Settings.
  2. Now select System > System Software Update and Settings.
  3. Next set updates to download and install automatically.
  4. Then select Update System Software and your PS5 will check for updates.

If there are any updates, then after that PS5 will handle all the worries and all you need to do is wait to get your PS5 Won’t Connect To PSN fixedsystem software ps5


Solution 8: Call Your ISP to Fix PS5 can’t connect to PlayStation Network

The least you can do to solve PS5 can’t connect to PlayStation Network is contact your Internet Service Provider(ISP).

They will access that data which you can’t and will know what’s going wrong with your internet connection.

Moreover, tell your ISP to open the following ports:

  1. TCP: 80, 4433478, 3479
  2. UDP: 3478, 3479, 49152 ~ 65535

And if the situation is worse then they will be sending a professional and make it work for you.

Solution 9: Contact PS5 Support

The last way you can sort out PS5 Won’t Connect To PSN is to Contact PS5 Support.

The issue can be specific to your console and PS5 Support can possibly fix this.

I hope these solutions helped you overcome PS5 Won’t Connect To PSN.

And if you got any questions just let us know in the comment section.


  1. How long does it take for PSN to do maintenance?

    ps5 playstation 5 sony hoyle promo

    It takes about 2 hours for PSN to do maintenance

  2. How do I fix the connection timed out on my PS5?

    You can fix the connection timed out on your PS5 by checking the PSN status and using a wired internet connection.

  3. Why can’t my PlayStation connect to the server?

    ps5 console 7

    Your PlayStation can’t connect to the server as the server may be down or your internet connection not working properly.


Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
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