How To Fix Helldivers 2 Error Code 10002038 on PS5

Helldivers 2 brings a unique multiplayer shooting action that strikes harder than a shotgun. Since there is no offline or single-player mode of this game, the players mostly rely on the server’s availability and reliable internet connection to play this game with their squad of friends.

Now, if your game is constantly crashing and you are facing Helldivers 2 Error Code 10002038 on PS5, it means that there is some server-side issue or perhaps an issue with your network connection. This error may appear when Helldivers 2 begins to connect with the server from the game menu. To resolve this issue, we have written an article to guide you on how to fix Helldivers 2 Error Code 10002038 on PS5.

Solution 1: Check the Server Status

Since HellDivers 2 is a multiplayer exclusive game, its best to check the server status of the game before troubleshooting the issue at your end. Currently, there is no dedicated platform by Arrowhead to check the server status of HellDivers 2.

However, you can check if the HellDivers 2 servers are down by checking HellDiver’s social media platform (Twitter X) to see if they have posted about a server downtime or temporary repairs that might be causing the unavailability of the HellDivers 2 servers. Checking the server status will confirm why HellDiver 2 is crashing or having connectivity issues. If there is no update on server downtime, you can proceed to follow the next solutions to resolve connectivity or crashing issues with HellDivers 2.

Solution 2: Turn OFF Crossplay in the Game

This error often appears due to the Crossplay feature of the game. You can turn this feature off to see if the Helldivers 2 Error Code 10002038 still appears while playing the multiplayer game.

1. Open ‘Options’ and go to Gameplay.
2. Turn OFF the Crossplay.
   
3. Restart the game to see if the issue has been resolved.

Solution 3: Connect to a Hotspot/Different Wi-Fi on PlayStation 5

Most of the network errors like Helldivers 2 Error Code 10002038 are due to your connected network. Either it’s too slow or their some connection issues with your network. To see if your network is not faulty, try switching to a different Wi-Fi or your mobile’s hotspot.

1. Go to Settings from the PS5 homepage
   
2. Scroll down to Network and click on it to access Network Settings
   
3. Choose Settings from the left sidebar and scroll down to Set up Internet Connection from the expanded menu
   
4. Now you will see a connected Wi-Fi that can be the issue and causing locking up. Under that, you’d be finding more Wi-Fi signals and in my case, I see the hotspot I turned on as well.
   In case you don’t find your Wi-Fi network, press the triangle button on your controller to scan networks.
   
5. Scroll down to your desired Wi-Fi, click on it and enter your password to connect, and see if you are facing any errors.
   

Here’s how a video for the same process:

Solution 4: Enable Automatic Game Updates on PS5

It’s possible that you might have missed the new update notification of HELLDIVERS II and an older version of the game can be causing Helldivers 2 Error Code 10002038.

To avoid such situations, besides updating each game manually, we can set PS5 to update games automatically. Usually, they are set to automatic updates by default to avoid Helldivers 2 Error Code 10002038.

Here are 8 steps you can follow to allow automatic game updates on PS5:

1. From the PS5 Homepage, go to the gear icon located in the top right corner to access PS5 settings.
2. Select System
   
3. In the System window, select Power Saving from the left sidebar and choose Features Available in Rest Mode from the expanded menu at the right.
   
4. Toggle “Stay Connected to the Internet“
   

Halfway through, we have enabled PS5 to stay connected to the internet while in rest mode as games usually don’t update when the PS5 is actively being used. So, let’s enable automatic game updates.

1. Go back to the main settings menu that you opened from the gear icon.
2. Scroll down and select “Saved Data and Game/App Settings“
   
3. In the Saved Data and Game/App Settings window, select Automatic Updates from the left sidebar
4. Toggle both the “Auto-Download” and “Auto-Install in Rest Mode” options in the expanded menu at the right.
   

Now, your PS5 will be able to download updates over your internet whenever they would be available. Even if your PS5 is in rest mode, your Helldivers 2 will remain up-to-date.

A helpful video for you to never miss an update!

Solution 5: Remove Old Problematic DLC

Ditching old DLC content can free up space and refresh your game, making locking up a thing of the past! Here is how to clear HELLDIVERS II’s DLC on a PS5:

1. Select HELLDIVERS II.
2. Press the Options button on your controller.
3. Select Manage Game Content.
   
4. Look for any content with labels such as “Unknown content” or similar text, as this may be the problematic DLC.
5. Delete the problematic DLC.
6. Try re-downloading the content to see if the issue has been resolved.

Following these steps may help resolve Helldivers 2 Error Code 10002038 and allow for the successful downloading of updates on the console.

Solution 6: Set the Wi-Fi Frequency Band to 5GHz on PS5

You need to check if your Router has 5GHz band support, then you need to access network settings to do that:

1. Go to Settings from the PS5 homepage
   
2. Scroll down to Network and click on it to access Network Settings
   
3. Choose Settings from the left sidebar and scroll down to Set up Internet Connection from the expanded menu
   
4. You should see the WiFi you are connected to and pressing the options key as shown in the image would open a menu with the WiFi.
   
5. Choose Wi-Fi Frequency Bands and set it to 5 GHz.
   

If you are unable to see the 5GHz option, then your Wi-Fi router doesn’t have 5GHz support, or try to connect with the 5GHz option your router generates if it has one.

Here are a few routers that we have used ourselves, and you can check them out too. You can not compromise on routers, especially if you are playing multiplayer games.

1. ASUS RT-AX55 (AX1800)
2. TP-Link AX1800 WiFi 6 Router
3. ASUS ROG Strix GS-AX5400 – Supports VPN too

Here’s also a helpful video for changing your WiFi band on PS5.

Solution 7: Use an Ethernet Cable

If you are experiencing Helldivers 2 Error Code 10002038 on your PS5 and your Wi-Fi has a good enough speed, then maybe some receiving or glitches could be causing an unstable connection. Alternatively, PS5 comes with an ethernet port that would let you experience uninterrupted connection.

Here’s how to do it:

Step A. Connecting Ethernet Cable to PS5

At the rear of your PS5 where you have put your power cable and HDMI cable, you’d find an Ethernet port where you need to insert an ethernet cable from your router.

Make sure you have inserted in the output port of your router, your network is active and the cable works fine.

Step B. Setting Up LAN on PS5

1. Go to Settings from the PS5 homepage
   
2. Scroll down to Network and click on it to access Network Settings
   
3. Choose Settings from the left sidebar and scroll down to Set up Internet Connection from the expanded menu
   
4. In the new screen, scroll down to Set Up Wired LAN and press X on it from your controller.
   
5. A new dialog would open where you can rename your connection and then proceed to Connect to it.
   
6. It would take a short while to get you connected to your Wired network.
   

Solution 8: Change Your DNS Settings On PS5

There are some faulty DNS servers that may cause Helldivers 2 Error Code 10002038 on PS5. So, let’s change the DNS Settings:

1. Go to Settings from the PS5 homepage
   
2. Scroll down to Network and click on it to access Network Settings
   
3. Choose Settings from the left sidebar and scroll down to Set up Internet Connection from the expanded menu
   
4. Now, press the options button on the Connected Network to access Advanced settings as shown in the image.
   
5. Scroll down in the Advanced Settings menu to access DNS Settings. Click on it and the small menu, select Manual.
   
6. More Settings would appear:
   • For Primary settings enter 8.8.8.8
   • For Secondary 8.8.4.4 to match the Google DNS.
     
7. Then click OK to save the changes.
8. And Reboot your PS5 to check if the error is gone.

Solution 9: Contact PlayStation 5 Support

If none of the above solutions work for you, then there might be a chance that your PlayStation 5 has issues. You can visit the PlayStation Official Website to get it repaired and choose the relevant issue, which in this case would be the error that you are encountering.

Make sure you tell all the solutions you have applied to your console and let them know the issue you are facing is due to HELLDIVERS II. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours, and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.

Solution 10: Contact HELLDIVERS II Support

Tried everything, and that game error’s still bugging you?

As a last resort, head to the Helldivers™ 2’s official website and click the ‘Submit a request’ button. Add all the required information, including your valid email address, and mention your error or issue in the subject line.

Share what’s happening and any error messages. Remember to double-check you’re on the official site. Sometimes, reaching out is the best way to get back to gaming!

Final Words

Helldivers 2 Error Code 10002038 on PS5 mostly occurs when the game server is down. Due to being a multiplayer-only game, the traffic on the server can be overwhelming, which may cause this error to appear in your game. Hopefully, this guide has helped you resolve this error, and now you can seamlessly continue to enjoy the game with your squad! If you are still facing any issues, let us know in the comments, and we will get right back to you!