Diablo IV can crash on logging screen after waiting in a queue due to congested servers which may result in frustration. Make sure you have everything updated that includes your PS5, game and controller.
Let’s see what are the possible causes:
Why does Diablo 4 crash after loading screen on PS5?
Diablo 4 crash after loading screen can be due to the listed causes below:
- Outdated system software
- An outdated game version can also lead to the crashing of Diablo 4
- Saved game data might be corrupted
- Some hardware issues
Solution 1: Update Your PS5 Firmware
Sony releases new updates regularly to remain up-to-date with upcoming bugs and issues users face either while playing Diablo 4 or some random bugs.
It’s highly recommended to have updated PS5 firmware. You can enable automatic updates and check for them manually as well.
There are 2 ways to update PS5 firmware:
- Through USB
This way you would need to download the update over the internet into a USB which is an inconvenient way than PlayStation updating itself. - Through Internet
PlayStation searches for an update itself downloads it, and installs it for you.
By default, automatic updates are enabled, and in case you are not sure, here’s how you can check if there’s a new update available and how to enable automatic updates on PS5 too using PS5 UI.
NOTE: Make sure the PS5 is connected to the internet.
- From the PS5 homepage, access Settings from the gear icon in the top right corner.
- Go to System
- Click on System Software from the left menu and choose the second option: System Software Update and Settings
- From the 2 options, select Update Using Internet.
- Now, wait for the system to check for updates and if it’s updating don’t try to turn off your PS5. In this case, the PS5 was already up-to-date.
Your PS5 should be with its latest update by now, and you can try running Diablo 4 to see if it’s still crashing after loading screen.
And if you want a video guide, here’s a quick video to update your PS5:
Solution 2: Diablo 4 keeps crashing: Delete Saved Game Data
Sometimes, your game’s saved data can have some issues, and deleting it can resolve the crashing issue.
PRECAUTIONS:
1. Before deleting the data, try running a new game and see if it works, then there’s a bug in your saved data.
2. If you are a PlayStation Plus member, backup your data or download it to a flash drive to restore it later and not lose your progress.
3. Saved data of PS5 games only can be uploaded to a flash drive.
4. Keep it as one of the final solutions before you erase the saved data of Diablo 4.
Once you are sure, here are the steps to delete PS5 Saved Game Data on PS5.
- Go to Settings by pressing the X button on the gear icon in the top menu.
- Now scroll down to Saved Data and Game/App Settings and open it by pressing the X button.
- Then click on Saved Data (PS5) for PS5 Games OR Saved Data (PS4) for PS4 Games.
- Open Console Storage from the expanded menu of your selected option.
- If you are a PlayStation Plus member, save your game data by uploading it from the first option.
- Go to Delete from the top 2 tabs and then find your game that’s crashing after loading screen.
- Select your game and press the Delete button at the bottom of the right sidebar to delete the saved data of Diablo IV.
- Check if the game works and try restoring your game by using the Sync Saved Data option visible in step 4.
A helpful and short video where we delete saved game data of a PS4 game on PS5.
Solution 3: Restore Licenses
Every game is licensed to verify you as its correct owner but a bug/glitch can cause an issue with your licenses leading to Diablo 4 stuck on loading screen
These licenses are used to access the content on your PlayStation account and you can restore licenses if you are unable to make purchases, unable to find a game or your game has a padlock icon on it.
So let’s Restore licenses PS5 in the coming steps:
- Select the Gear icon on the top right of your PS5 home screen to access PS5 Settings.
- Go to User and Accounts
- In the Users and Accounts menu, select Other from the left sidebar and then choose to Restore Licenses by pressing X on your controller from the expanded menu.
- And select the Restore button. Ensure you have no game in progress as they all will be closed.
- This process will take a few seconds but you will get to fix the crashing after loading screen.
This has worked for a lot of users and here’s a 48-second video guide to help you restore PS5 licenses.
Solution 4: Rebuild PS5 Database
Rebuilding Database on PS5 allows the PS5 to sort out any issues related to its drive that are causing issues with your game.
- Press and hold the power button until you hear the second beep. This will boot your PS5 in Safe Mode.
- Connect the PS5 DualSense controller to a USB cable and press the PS button on the controller to pair it.
- It may take a moment to display Safe Mode options. Select option 5: “Clear Cache and Rebuild Database“
- Select the second option: “Rebuild Database“
- Wait for the process to complete and your process will boot back.
This usually doesn’t take much time and here’s a demo video where we rebuild the database on our PS5 taking less than a minute and making it feel faster too.
Solution 5: Reset PS5
This is the final resort that you can take before you contact PlayStation and you have tried all other fixes to play Diablo 4. Being a PlayStation Plus member would make this easy for you as you would be able to save all your game’s progress which is really necessary for the hours of work that have been put in.
CAUTION:
Resetting PS5 will completely wipe off everything from the console whether it’s a game, save data, or any other content.
So its best to backup data first on your cloud storage and here’s how you can do it:
- Go to Settings and then select Saved Data and Game/App Settings.
- Now choose the type of data you want to backup:
- PS5 Data:
Select Saved Data (PS5) > Console Storage and in the next Screen Upload to Cloud Storage - PS4 Data
Select Saved Data (PS4) > Console Storage and in the next Screen Upload to Cloud Storage
- PS5 Data:
- And PS5 will upload your saved game data.
After backing up your data, now you can Reset your PS5:
- Go to Settings
- Then go to System
- Select System Software from the left menu and Reset Options (the last item in the expanded menu)
- Select Reset Your Console and follow the on-screen instructions. Wait until PS5 will restart and you are directed to the setup process.
Here’s a video of this process.
Solution 6: Contact PS5 Support
If none of the above solutions work for you then there might be a chance that your PS5 has issues.
You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be according to Diablo IV crashing PS5
Please make sure you tell all the solutions you have applied to your console and let them know the issue you are facing is due to Diablo 4. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.
And if you got any questions just let us know in the comments section.
