FIXES to Try When Your PS5 is Not Reading Discs

Ps5 not reading discs
by u/comeEnme in playstation

But

you don’t need to worry as it’s a solvable issue and we have prepared some valid solutions for you to solve PS5 can’t read disc.

Also Read: CE-109573-5 PS5? Can’t Start the Game or App?

Why is my PS5 not reading my discs?

Although there are many reasons that lead to not reading disc but here are common ones:

1. The Disc might be dirty.
2. The disc drive may be damaged.
3. Or PS5 Software may not be updated.
4. Corrupted game software
5. Random hardware glitch

Also Read: FIFA 23 Keeps Crashing on PS5

Video Guide For PS5 Not Reading Disc

Solution 1: Restart PS5

Whenever you encounter PS5 won’t read disc or any other bug/glitch, you should try restarting your PS5.

WHY?

Restarting the console will eliminate any temporary errors/glitches occurring due to the old/corrupted cache.

So, here is how you can restart your PS5:

1. Press the PlayStation (PS) button on your controller.
   
2. From the menu shown, Select the Power option (right-most)
3. From the small menu that will appear on the power icon, select the last option “Restart PS5”
   
4. While your PS5 restarts, don’t unplug any cord to avoid any hardware failure.
   

Here’s a supporting video to restart PS5 for your ease:

Solution 2: Cleaning The Blu-Ray/DVD Disc

The next thing you need to do is check the disc if PS5 Not Accepting Disc is occurring when you insert the disc.

For this you need to do is:

1. Eject the disc manually by pressing the Eject button on your console
2. OR you can press the Options button on your DualSenese controller which is on the Home menu which will give you the option to Eject Disc.
3. Now check the disc carefully for any scratches or smudges underside.
4. Clean the disc using a clean, soft microfiber cloth.
5. Insert the Disc back into your console.

Also Read: PS5 vs PS4: All you need to know

Solution 3: How to Insert a Disc Into Your PS5?

Sometimes you are inserting the disc in the wrong way which can lead to PS5 Not Accepting Disc.

Note that the upside of the disc should always face the power and eject buttons.

Here’s how you can do it:

1. Plug the power cable into your PS5
2. Now slowly insert your disk into your Standard Edition PS5 and just keep pushing it Slowly
3. Make sure your console is placed horizontally or it won’t read the disc.
4. And insert that disc that is compatible with PS5 as your console can’t read PS3 or older game discs.

Still facing PS5 not reading disc, then continue to the next solution.

Solution 4: Update Your PS5 Firmware

Sony releases new updates regularly to remain up-to-date with upcoming bugs and issues users face either while playing games or some random bugs.

It’s highly recommended to have updated PS5 firmware. You can enable automatic updates and check for them manually as well.

There are 2 ways to update PS5 firmware:

1. Through USB
   This way you would need to download the update over the internet into a USB which is an inconvenient way than PlayStation updating itself.
2. Through Internet
   PlayStation searches for an update itself, downloads it, and installs it for you.

By default, automatic updates are enabled, and in case you are not sure, here’s how you can check if there’s a new update available and how to enable automatic updates on PS5 too using PS5 UI.

NOTE: Make sure the PS5 is connected to the internet.

1. From the PS5 homepage, access Settings from the gear icon in the top right corner.
2.  Go to System
3. Click on System Software from the left menu and choose the second option: System Software Update and Settings
4. From the 2 options, select Update Using Internet.
5. Now, wait for the system to check for updates and if it’s updating don’t try to turn off your PS5. In this case, the PS5 was already up-to-date.

Your PS5 should be with its latest update by now, and you can try inserting the disc and check if see if PS5 unreadable disc is fixed or not.

And if you want a video guide, here’s a quick video to update your PS5:

Also Read: PS5 Won’t Update Games? Here Are 7 Easy Fixes!

Solution 5: Reboot Your PS5 in Safe Mode to Fix PS5 Not Reading Disc

Occasionally, resolving the won’t read disc error can be as straightforward as rebooting in Safe Mode, where various troubleshooting tools are accessible. This easy solution is worth attempting.

To do so, simply follow the steps outlined below:

1. Press and hold the power button until you hear the second beep. This will boot your PS5 in Safe Mode.
2. Connect the PS5 DualSense controller to a USB cable and press the PS button on the controller to pair it.
   
3. It may take a moment to display Safe Mode options. Select option 1: “Restart PS5“
   
4. Now you just need to wait until your PS5 console restarts.

Also Read: PS5 Not Connecting To TV?

Solution 6: Reset PS5

This is the final resort that you can take before you contact PlayStation and you have tried all other fixes to play reading. Being a PlayStation Plus member would make this easy for you as you would be able to save all your game’s progress which is really necessary for the hours of work that have been put in.

CAUTION:

Resetting PS5 will completely wipe off everything from the console whether it’s a game, save data, or any other content.
So its best to backup data first on your cloud storage and here’s how you can do it:

1. Go to Settings and then select Saved Data and Game/App Settings.
   
2. Now choose the type of data you want to backup:
   • PS5 Data:
     Select Saved Data (PS5) > Console Storage and in the next Screen Upload to Cloud Storage
     
   • PS4 Data
     Select Saved Data (PS4) > Console Storage and in the next Screen Upload to Cloud Storage
     
3. And PS5 will upload your saved game data.

After backing up your data, now you can Reset your PS5:

1. Go to Settings
2. Then go to System
   
3. Select System Software from the left menu and Reset Options (the last item in the expanded menu)
   
4. Select Reset Your Console and follow the on-screen instructions. Wait until PS5 will restart and you are directed to the setup process.
   

Here’s a video of this process.

If PS5 can’t read disc, then continue to the last solution

Solution 7: Contact PS5 Support

If none of the above solutions work for you then there might be a chance that your PS5 has issues.

You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be according to won’t read disc.

Make sure you tell all the solutions you have applied to your console and let them know the issue you are facing. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within

if you got any questions just let us know in the comment section.

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