How to Fix The First Descendant Crashing/Not Loading on PS5

The First Descendant crashing on PS5 might leave you clueless since this issue happens due to a bug in the game, which can be fixed with a simple patch update for the console. But until that releases, there are some easy ways to resolve The First Descendant crashing on PS5 by yourself with a few easy methods.

So, let’s dive right in and get you back to enjoying your gaming experience! Because of high number of users, such problems are common but fixable too.

Solution 1: Restart PlayStation 5

Whenever you encounter not loading on The First Descendant or even if it’s a game bug/glitch, you should try restarting your PS5.

WHY?

Restarting the console will eliminate any temporary errors/glitches occurring due to the old/corrupted cache.

So, here is how you can restart your PS5:

  1. Press the PlayStation (PS) button on your controller.
    PS button on PS5
  2. From the menu shown, Select the Power option (right-most)
  3. From the small menu that will appear on the power icon, select the last option “Restart PS5
    restart ps5 dialog to fix  on The First Descendant
  4. While your PS5 restarts, don’t unplug any cord to avoid any hardware failure.
    Restarting PS5 Screen to fix

Here’s a supporting video to restart PS5 for your ease:

Solution 2: Enable Automatic Game Updates on PS5

It’s possible that you might have missed the new update notification of The First Descendant and an older version of the game can be causing these issues.

To avoid such situations and besides updating each game manually, we can set PS5 to update games automatically.

Usually, they are set to automatic updates by default to avoid CE-100096-6.

Here are 8 steps you can follow to allow automatic game updates on PS5:

  1. From the PS5 Homepage, go to the gear icon located in the top right corner to access PS5 settings.settings ps5
  2. Select System
    system ps5
  3. In the System window, select Power Saving from the left sidebar and choose Features Available in Rest Mode from the expanded menu at the right.
    In the System window, Power Saving is in the left sidebar and Features Available in Rest Mode are in the expanded menu at the right.
  4. Toggle “Stay Connected to the Internet
    Stay Connected to the Internet is toggled in PS5 rest mode settings menu to enable automatic updates of The First Descendant

Halfway through, we have enabled PS5 to stay connected to the internet while in rest mode as games usually don’t update when the PS5 is actively being used. So, let’s enable automatic game updates.

  1. Go back to the main settings menu that you opened from the gear icon.
  2. Scroll down and select “Saved Data and Game/App Settings
    saved-gameapp-settings-screen-on-ps5
  3. In the Saved Data and Game/App Settings window, select Automatic Updates from the left sidebar
  4. Toggle both the “Auto-Download” and “Auto-Install in Rest Mode” options in the expanded menu at the right.
    In the Saved Data and Game/App Settings window, select Automatic Updates from the left sidebar to enable automatic game updates to avoid shutdown

Now, your PS5 will be able to download updates over your internet whenever they would be available. Even if your PS5 is in rest mode, your The First Descendant will remain up-to-date.

A helpful video for you to never miss an update!

Solution 3: Update Your PS5 Firmware

Sony releases new updates regularly to remain up-to-date with upcoming bugs and issues users face either while playing The First Descendant or some random bugs.

It’s highly recommended to have updated PS5 firmware. You can enable automatic updates and check for them manually as well.

There are 2 ways to update PS5 firmware:

  1. Through USB
    This way you would need to download the update over the internet into a USB which is an inconvenient way than PlayStation updating itself.
  2. Through Internet
    PlayStation searches for an update itself, downloads it, and installs it for you.

By default, automatic updates are enabled, and in case you are not sure, here’s how you can check if there’s a new update available and how to enable automatic updates on PS5 too using PS5 UI.

NOTE: Make sure the PS5 is connected to the internet.

  1. From the PS5 homepage, access Settings from the gear icon in the top right corner.
  2.  Go to System
  3. Click on System Software from the left menu and choose the second option: System Software Update and Settings
  4. From the 2 options, select Update Using Internet.
  5. Now, wait for the system to check for updates and if it’s updating don’t try to turn off your PS5. In this case, the PS5 was already up-to-date.
5 steps to Update Your PS5 Firmware

Your PS5 should be with its latest update by now, and you can try running The First Descendant to see if it’s still crashing.

And if you want a video guide, here’s a quick video to update your PS5:

Solution 4: Make Sure Your PlayStation 5 is NOT Overheating

Overheating is a potential cause of game crashes on the PS5, in particular for The First Descendant. Certain games, prolonged usage, and environmental factors can push the console’s temperature beyond its safe limits, leading to system shutdowns or game crashes for protection.

Here’s How you can Check for Overheating:

  1. Touch Test: If the console feels unusually hot, it might be overheating.
  2. Listen: A louder-than-usual fan noise can indicate the system is working hard to cool down.
  3. Warnings: The PS5 may display an overheating warning message before shutting down.
  4. Crashes: Frequent, unexplained game or system crashes can be symptomatic of overheating issues.

Here is how you can manage PS5 overheating.

Solution 5: Switch to 60 FPS & Turn Off Performance Mode

While 120 FPS provides an enhanced gaming experience, there are instances when it’s more stable to opt for 60 FPS, especially if you experience CE-100096-6.

Here’s how to adjust your settings on PS5 for smoother gameplay:

  1. Launch PS5.
  2. Click the Gear icon on the top right of your PS5 home screen.
  3. Go to Save Data and Game/App Settings.
    saved data and game
  4. Scroll down to Game Presets.
  5. Click on Performance Mode or Resolution Mode and Choose game Default
    how-to-turn-on-120fps-on-ps5-game-preset-resolution-or-performance
  6. Now launch The First Descendant and select the game mode in which you play.
  7. On the top right corner click on the menu icon.
  8. And select Settings > Video.
  9. TURN OFF 120FPS mode.
  10. Click Apply to stabilize your game on PS5.

This should consume fewer resources on your PlayStation 5, can potentially avoid overheating as well, and avoid not opening.

Solution 6: Delete Saved Game Data

Sometimes, your game’s saved data can have some issues, and deleting it can resolve the crashing.

PRECAUTIONS:

  1. Before deleting the data, try running a new game and see if it works, then there’s a bug in your saved data.
  2. If you are a PlayStation Plus member, backup your data or download it to a flash drive to restore it later and not lose your progress.
  3. Saved data of PS5 games only can be uploaded to a flash drive.
  4. Keep it as one of the final solutions before you erase the saved data of The First Descendant.

Once you are sure, here are the steps to delete PS5 Saved Game Data on PlayStation 5.

  1. Go to Settings by pressing the X button on the gear icon in the top menu.
  2. Now scroll down to Saved Data and Game/App Settings and open it by pressing the X button.
    Saved Data and Game:App Settings page on PS5 main settings page
  3. Then click on Saved Data (PS5) for PS5 Games OR Saved Data (PS4) for PS4 Games.
  4. Open Console Storage from the expanded menu of your selected option.
    Saved Data and Game:App Settings Saved data for PlayStation 5 console storage to delete  The First Descendant
  5. If you are a PlayStation Plus member, save your game data by uploading it from the first option.
  6. Go to Delete from the top 2 tabs and then find your game that’s causing The First Descendant Error CE-34878-0.
  7. Select your game and press the Delete button at the bottom of the right sidebar to delete saved data of The First Descendant.
    deleting saved game data to fix not loading on PlayStation 5
  8. Check if the game works and try restoring your game by using the Sync Saved Data option visible in step 4.
    sync saved games data on ps5

A helpful and short video where we delete saved game data of a PS4 game on PS5.

Solution 7: Disable Rest Mode

Many gamers have noted the ‘Rest Mode’ is a silent culprit.

Based on insights from both PS4 and PS5, disabling this mode can improve stability. Let’s guide you through this quick fix.

  1. Go to Settings from the PS5 homepage
    settings ps5
  2. Scroll down to Network and click on it to access Network Settings
    system
  3. Scroll down to “Power Saving.”
  4. Choose “Set Time Until PS5 Enters Rest Mode.”
  5. Select either or both options and choose the “Don’t Put in Rest Mode” option.

Note: After following the recommended steps, your PS5 will not enter Rest Mode automatically. Be mindful, as your console will remain on unless manually turned off.

Solution 8: Rebuild PS5 Database

Rebuilding Database on PS5 allows the PS5 to sort out any issues related to its drive that are causing issues with your game.

Rebuild PS5 Database instructions for precaution and following steps
  1. Press and hold the power button until you hear the second beep. This will boot your PS5 in Safe Mode.
  2. Connect the PS5 DualSense controller to a USB cable and press the PS button on the controller to pair it.
    Connect the PS5 DualSense controller to a USB cable and press the PS button on the controller to pair it.
  3. It may take a moment to display Safe Mode options. Select option 5: “Clear Cache and Rebuild Database
    Safe Mode options on ps5 with Selected option 5: “Clear Cache and Rebuild Database“
  4. Select the second option: “Rebuild Database
    second option: "Rebuild Database" selected to fix The First Descendant
  5. Wait for the process to complete and your process will boot back.
    Rebuild PS5 Database progress halfway 61 seconds left

This usually doesn’t take much time and here’s a demo video where we rebuild the database on our PS5 taking less than a minute and making it feel faster too.

Solution 9: Reset PS5

This is the final resort that you can take before you contact PlayStation and you have tried all other fixes to play The First Descendant. Being a PlayStation Plus member would make this easy for you as you would be able to save all your game’s progress which is really necessary for the hours of work that have been put in.

CAUTION:

Resetting PS5 will completely wipe off everything from the console whether it’s a game, save data, or any other content.
So its best to backup data first on your cloud storage and here’s how you can do it:

  1. Go to Settings and then select Saved Data and Game/App Settings.
    Saved Data and Game:App Settings page on PS5 main settings page
  2. Now choose the type of data you want to backup:
    • PS5 Data:
      Select Saved Data (PS5) > Console Storage and in the next Screen Upload to Cloud Storage
      Saved Data and Game:App Settings Saved data for PlayStation 5 console storage to delete The First Descendant
    • PS4 Data
      Select Saved Data (PS4) > Console Storage and in the next Screen Upload to Cloud Storage
      upload saved data to playstation plus
  3. And PS5 will upload your saved game data.

After backing up your data, now you can Reset your PS5:

  1. Go to Settings
  2. Then go to System
    ps5-settings-menu-to-access-system-settings
  3. Select System Software from the left menu and Reset Options (the last item in the expanded menu)
    ps5 system software reset options
  4. Select Reset Your Console and follow the on-screen instructions. Wait until PS5 will restart and you are directed to the setup process.
    reset your PS5 to fix crashing

Here’s a video of this process.

Solution 10: Restore Licenses

Every game is licensed to verify you as its correct owner, but a bug/glitch can cause an issue with your licenses, leading to The First Descendant crashing/not loading on PS5.

These licenses are used to access the content on your PlayStation account and you can restore licenses if you are unable to make purchases, unable to find a game or your game has a padlock icon on it.

In case of damage to the licenses on PlayStation, the content may not work, leading to The First Descendant crashing/not loading on PS5, but as long as you have purchased your game, you can restore its licenses pretty quickly.

So let’s Restore licenses PS5 in the coming steps:

  1. Select the Gear icon on the top right of your PlayStation 5 home screen to access PS5 Settings.
  2. Go to User and Accounts
    ps5 settings user and accounts
  3. In the Users and Accounts menu, select Other from the left sidebar and then choose to Restore Licenses by pressing X on your controller from the expanded menu.
    ps5 user settings to restore licenses OF error
  4. Select the Restore button. Make sure you have no game in progress, as they will all be closed.
    restore ps5 license to fix E2-8232CF60
  5. This process will take a few seconds, but you will get to fix The First Descendant crashing/not loading on PlayStation 5.
    restoring ps5 licenses progress

This has worked for a lot of users, and here’s a 48-second video guide to help you restore PS5 licenses.

Solution 11: Contact PS5 Support

If none of the above solutions work for you then there might be a chance that your PS5 has issues.

You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be according to black screen.

image 106

Make sure you tell all the solutions you have applied to your console and let them know the issue you are facing is due to The First Descendant. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.

FAQs

How do I fix my PS5 Game from Crashing?

Make sure to regularly install system updates and enable automatic updates for games to never miss out on any bug fixes.

How do I Clear the Cache on PS5?

Run your PS5 in the Safe Mode by pressing the power button until your hear the second beep. Press the PlayStation button and then using your controller, select Clear Cache and Rebuild Database option from the Safe Mode menu.

Final Thoughts

First Descendant Crashing/Not Loading on PS5 can get really frustrating. This error may appear like the CE-100096-6 and CE-34878-0 errors on your console indicating that the game is not loading properly due to some issue. Remember to restart your console, keep it updated, and avoid overheating. It’s also worth considering adjusting settings like the frame rate or disabling rest mode. With these troubleshooting techniques at your disposal, you can ensure that your gaming experiences on the PS5 remain uninterrupted and enjoyable. Happy gaming!

Sophia
Sophia

Hi! I'm Sophia from France. 🇫🇷 I got my first PlayStation as a gift and saved up big time for my fav, the PS2! 🎮 Now, I write super cool guides and articles about it on thecpuguide.com. Let's game on! 🌟

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