Star Citizen is a highly anticipated game that has captured the attention of gamers worldwide. However, the recent news of it crashing on the Steam Deck has left many players frustrated. The Steam Deck, Valve’s handheld gaming device, was expected to provide seamless gameplay experiences, but some users have reported encountering crashes while running Star Citizen. If you find yourself facing similar issues, worry not! In this article, we will explore some basic checks and possible solutions to help you tackle this problem and get back into the action-packed universe of Star Citizen. So, let’s dive in and troubleshoot these crashes step by step!
Solution 1: Basic Checks
Before trying anything else, it’s wise to check off some things.
- You should check if Star Citizen is compatible with Steam Deck.
- Are there any mods or something extra you have installed on your device? It’s important to have official/well-maintained files running on your Steam Deck to keep it clean.
- If the game itself is running fine, check their official channels or forums.
- Your internet connection is fine.
- Your Steam Deck is not overheating.
- Most of the errors are avoided just by this simple technique due to software glitches. The next thing you need to do is force reboot your console to overcome Star Citizen not loading.
Just follow these steps:
- Press and hold the power button for 3 seconds and if it doesn’t respond then it’s your software issue
- To fix this Press and hold the Power button for at least 12 seconds
- This will give a force restart to your console
Solution 2: Disconnect and reinsert the Micro SD Card
If Star Citizen is on your SD card then first you should try to reinsert the SD Card, else disconnect the micro SD card from your Deck, and try to run another game.
If you don’t face Star Citizen not loading while playing in internal storage then the issue is probably in your SD card.
So, it’s best for you to check the current SD Card in another device and replace the micro SD card with a new one.
Alternatively, install the primary game on your internal memory.
Solution 3: Re-Initialize DNS
I know this might sound extra but I had to include it as some users have fixed their issue by changing the DNS settings as the crashing could be due to the network. Yes, this helps if your FPS drops randomly too.
This has also helped users solve lagging issues on Star Citizen
Re-initializing DNS is simple:
- Hold the Steam Deck power button to bring up the power menu.
- Then select Switch to Desktop to switch over to the Linux desktop.
- Make sure the desktop version of Steam is running.
- Now click on the Wi-Fi icon located at the bottom right and then click Configure Network Connection
- Click on your current connection and then select IPv4
- Change the Method from Automatic to Manual
- In the DNS Servers, we are going to enter the DNS separated by commas to match the Google DNS.
- 8.8.8.8
- 8.8.4.4
- To add, remove or modify the DNS manually you need to click on the Edit icon as shown in the picture below
- And manage them from the window that appears
- You can do the same steps with IPv6 if you want to change its DNS settings
Solution 4: Update the Steam deck
One of the most common reasons for not loading is an outdated SteamOS version causing compatibility issues.
To check if you are using the latest OS of Steam on Steam Deck, you need to:
- Tap on the Steam Button to open the sidebar
- Go to Settings
- Find System (second option)
- A yellow icon will appear that will tell you if an update is available and what’s new
- Click on Apply and Restart the Steam deck to complete the update.
- Repeat the process to see if there’s any other update pending until it says it is up to date
If you are unable to update your Steam deck, consider checking our Steam Deck Not Updating guide to help you.
Solution 5: Change Proton Version
Steam Deck uses Proton as a compatibility layer that enables the console to run PC games.
There are multiple collections of high-performance graphic APIs and Wine working together to make it work.
There’s a different proton version available for each game and sometimes one proton version works for one game and the other works for the other game.
How to Change the Proton Version in Steam Deck?
To change the proton version, you need to select your game
- Then go to Settings of the game
- Now go to Properties
- In the left sidebar, choose the second option: Compatibility
- In the new menu opened check the box presented
- You’ll find Proton Experimental
- Tap on it to find all the versions you can select from.
Solution 6: Reset Steam Deck
To reset Steam Deck from the console itself is one of the easiest ways:
- Press the Steam Button to open Settings
- In System Menu, scroll to the bottom of the page to the Factory Reset button
- This will take the Steam Deck back to its original state without anything in its memory.
This will help you clear any cache/storage/software-related issues that may be causing your game to crash on Steam Deck.
If this is also not helping then it’s either a game or sadly a hardware issue you are facing, as faulty Steam Decks are common but repairs/returns are not a big hassle if you are in a supported country.
Solution 7: Contact Steam Deck Support
If you cannot get rid of Star Citizen black screen on Steam Deck after resetting or force rebooting, you should contact Steam Deck support and ask them to perform the necessary repairs on the console. Check in the game discussion forums or comment here if you are still facing an issue, and I’d be happen to help you.
Final thoughts
In conclusion, while encountering crashes in Star Citizen on the Steam Deck can be a disappointing setback, it’s important to remember that solutions are within reach. By performing some basic checks, such as ensuring system requirements are met, updating drivers, verifying game files, and keeping a watchful eye on system temperatures, you can address these crashes and get back to enjoying the immersive universe of Star Citizen. Remember to also stay updated with the latest game patches and device firmware updates, as they often include crucial fixes. With these troubleshooting steps in mind, you can navigate any crash-related challenges and continue exploring the depths of space within Star Citizen on your Steam Deck with confidence. Happy gaming!
