How To Fix PS5 Error Code NW-102315-2, NW-102307-3, Or NW-102636-8? DNS Error?

After 3 months of hunting and waiting I finally got my PS5 but the saddest part was that just after a few weeks I started facing an error known as PS5 Error Code NW-102307-3, NW-102636-8

DNS server cannot be used

Upon looking I found out that I was not the only one having this issue

So, eventually, I got it fixed, and below are 9 quick solutions that helped me solve the error.

What Causes PS5 Error Code NW-102307-3? Unable to Connect to Server?

NW 102307 3 NW 102636 8

Solution 1: Check if the Play Station Network (PSN) is Down?

The PSN servers might have gone under maintenance.

So, all you can do is confirm that this problem exists by checking the PSN status

How do I check my PSN status?

Here’s how you can check PSN status:

  1. Go to the PlayStation Network Service Status page.
  2. Check the service status and if there’s any issue all you have to do is wait.
ps5-psn-status-PS5 Error Code NW-102261-2

If the servers are working fine then it may be the internet that’s causing the error

Solution 2: Restart your Router

The next thing you need to do to get over NW-102636-8 On PS5 is to power cycle your router

Restarting your router will allow you to establish a new connection with your ISP without any bugs.

Just follow the steps below:

  1. Turn off your router completely by taking out the power cable from the power switch
  2. Now leave it for 2 minutes and then plug it back in
  3. And check for your internet connection.

Best Routers To Buy

Budget Router

TP-Link WiFi 6 AX3000 Smart WiFi Router 

Twitch Error Code d15ac184? Best 6 FIXES!

Super Router

TP-Link Archer AX11000 Tri-Band Wi-Fi 6 Router

PS5 Error CE-107891-6? Can't Start the Game Or App?

After checking the internet connection make sure you set the Wi-Fi frequency band to 5GHz and for that continue to the next solution.

Also Read: PS5 error code NP-107938-8

Solution 3: Set the Wi-Fi frequency band to 5GHz on PS5

Before trying this solution you need to make sure that your router is a 5GHz one

And if you don’t have one then you need can get one from the Above Solution

So, follow the steps below:

  1. Click Settings > Network > Settings.
  2. Then click Set Up Internet Connection.COD Modern Warfare 2 Connection/Lag Issues On PS5
  3. Select the network you are using and press the Options button on the controller
  4. Select Wi-Fi Frequency Bands and set it to 5GHzCOD Modern Warfare 2 Connection/Lag Issues On PS5

Also Read: Call of Duty MW2 Dev Error 253 on PS5

Solution 4: Restart Your PS5

Restarting the console will eliminate any temporary error NW-102307-3 occurring due to the old cache.

So here is how you can restart your PS5:

  1. Turn on the PS5
  2. Press the Playstation button the quick menu will appear Elden Ring Crashing On PS5/PS4? Can't Start Game?
  3. Select the Power option the small menu will appear
  4. Select the “Restart” OptionElden Ring Crashing On PS5/PS4? Can't Start Game?
  5. Your PS5 restarts successfully

Still facing the error then proceed to update your router firmware.

Also Read: PS5 Not Connecting to Controller

Solution 5: Update Your Router’s Firmware

Sometimes outdated router software leads to a drop in internet speed resulting in NW-102636-8

So, it’s best to update your router firmware to get over the error.

And here’s how you can update your router firmware:

  1. Go to your router login page.
  2. Sign in and look for the software update option.
  3. And then follow the on-screen instructions to complete the process

So, updating your router firmware didn’t help you then continue to the next solution.

Solution 6: Improve Your Wi-Fi Speed

NW-102636-8 also occurs when the router is too far from your PS5, so try bringing your router close to your PS5, and will receive strong signals leading to a stable internet connection.

AYANEO 2 Downloading Slow

Make sure you use a wireless device that is compatible with the 5GHz band instead of 2.4GHz.

If not then one more thing you can do to improve your internet speed is to use an ethernet cable for an uninterrupted PS5 internet connection.

Are you still, facing the error?

Then try a different network

Solution 7: How to Change Your DNS Settings On PS5?

There are some faulty DNS servers that may cause PS5 NW-102307-3.

So, let’s change the DNS Settings:

  1. Click Settings > Network > Settings.
  2. Then click Set Up Internet Connection.
  3. Click on the network you are using.
  4. Now click Advanced Settings > DNS Settings > Manual.
  5. For Primary settings enter and for Secondary to match the Google DNS.
  6. Then click OK to save the changes.
  7. And Reboot your PS5.

Solution 8: Call Your ISP

If changing DNS couldn’t help you solve the error then contact your Internet Service Provider(ISP).

They will access that data that you can’t and will know what’s going wrong with your internet connection.

Moreover, tell your ISP to open the following ports:

  1. TCP: 80, 4433478, 3479
  2. UDP: 3478, 3479, 49152 ~ 65535

And if the situation is worse then they will be sending a professional and make it work for you.

Solution 9: Contact PlayStation Support

If none of the above solutions didn’t work for you then all you can do is visit the PlayStation Official Website and tell them about the PS5 NW-102307-3, NW-102636-8 on their support page and they will typically reply to you within 24 hours.

Error CE-34878-0 COD Modern Warfare 2 on PS4/PS5 Crashing

Make sure you tell all the solutions you have applied to your console. This will help the support agent to identify the main reason for this error.

If still, you have a query feel free to share your experiences and question in the comments section down below.


  1. What ports to forward for PS5?

    The port forward for PS5 is mostly TCP: 80, 443, 3478, 3479, 3480, and UDP: 3478, 3479,49152~65535.

  2. Why can’t my PlayStation connect to the server?

    Your PlayStation can’t connect to the server as the server may be down or your internet connection not working properly

  3. How long does it take for PSN to do maintenance?

    It takes about 2 hours for PSN to do maintenance


Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
Follow him on Twitter

Articles: 878