PS4 Cannot Connect to Server? How to Fix it

Many users cannot conenct to server on PS4 whenever they try to run their favorite game or any other app like YouTube or Netflix. The cause behind this could be an ethernet cable not connected properly or the PSN server being down.

Some users got it fixed by re-logging into the PSN account and if this didn’t fix for you then continue reading below

Why won’t my PS4 connect to the server?

There can be several reasons why your PS4 won’t connect to the server. Here are some of the most common causes:

  1. Internet connection issues: The PS4 requires a stable internet connection to connect to PSN.
  2. PSN server issues: Sometimes, the issue may not be with your PS4 or internet connection, but with the PSN servers themselves
  3. Outdated software: If your PS4’s firmware or the game software is outdated, you may not be able to connect to PSN
  4. IP address conflicts: If there are IP address conflicts on your network, it may prevent your PS4 from connecting to PSN
  5. DNS issues: If there are issues with the DNS settings on your PS4, you may not be able to connect to PSN

Solution 1: Check if the PlayStation Network (PSN) is Down?

The first thing you need to do is check your PSN server status as the PS4 cannot connect to server might be due to some undergoing maintenance.

So, all you can do is confirm that this problem exists.

How do I check my PSN status?

Here’s how you can check PSN status:

  1. Go to the PlayStation Network Service Status page.
  2. Check the service status and if there’s any issue all you have to do is wait
PSN Status cannot connect to server

Solution 2: Re-Login Your PSN Account

Due to occasional technical issues and malfunctions on the platform, there is a possibility that your user data could become corrupted, resulting in difficulties accessing the services provided by the PlayStation Network.

But just logging in and out of your PSN account might fix the issue:

  1. Go to Settings from the PS4 homepage
    settings PS4
  2. Select Account Management
    account management
  3. Now select Sign Out
    sign out to fix cannot connect to server
  4. Wait for 5 to 10 minutes and select the Sign In option and check if the problem is fixed.
    Sign in PSN account

Solution 3: Power Cycle Your Router

If you’re still experiencing cannot connect to server on your PS4 after trying the previous solutions, power cycling your router could help you establish a better internet connection and potentially solve the problem.

Here’s how to do it:

  1. Completely turn off your router by disconnecting the power cable from the power switch.
  2. Leave it turned off for 5 to 10 minutes before plugging it back in.
  3. Check if the Wi-Fi network is visible and properly connected to your devices.

It’s important to note that you should restart all devices affected by the power cycling process to ensure an accurate fix.

Solution 4: Use an Ethernet Cable to Avoid PS4 cannot connect to server

Connecting your PS4 to an ethernet cable has helped many users in connecting to the PSN server

With the help of this, you will receive a stable and fast internet connection

Here’s how to do it:

Step A. Connecting Ethernet Cable to PS4

At the rear of your PS4 where you have put your power cable and HDMI cable, you’d find an Ethernet port where you need to insert an ethernet cable from your router.

connect lan to ps4

Make sure you have inserted in the output port of your router, your network is active and the cable works fine.

Step B. Setting Up LAN on PS4

  1. Go to Settings from the PS4 homepage
    settings PS4
  2. Scroll down to Network and click on it to access Network Settings
    Network PS4
  3. Then select Set Up Internet Connection
    Set Up Internet Connection PS4
  4. Choose Use a LAN Cable
    use a lan cable
  5. Select Easy as the connection method.select the easy method on ps4
  6. The PS4 will automatically detect your LAN connection and set it up. If your connection requires a proxy server, select Custom instead of Easy and enter the necessary settings.
  7. Follow the prompts to complete the setup process.

Solution 5: Connect to a Hotspot/Different Wi-Fi on PS4

Most of the network errors are due to your connected network. Either it’s too slow or their some connection issues with your network. To see if your network is not faulty, try switching to a different Wi-Fi or your mobile’s hotspot

  1. Go to Settings from the PS4 homepage
    settings PS4
  2. Scroll down to Network and click on it to access Network Settings
    Network PS4
  3. Then select Set Up Internet Connection
    Set Up Internet Connection PS4
  4. Choose Use Wi-Fi
    USE WIFI
  5. Select Easy for the setup method
    easy for setting up ps4
  6. You can see the hotspot I turned on as well.
    In case you don’t find your Wi-Fi network, press the triangle button on your controller to scan networks
  7. Scroll down to your desired Wi-Fi, click on it and enter your password to connect, and see if you are facing any errors
    connect to hotspot

Solution 6: Update Your Router’s Firmware

Sometimes outdated router software leads to a drop in internet speed resulting in PS4 cannot connect to server

So, it’s best to update your router firmware to get over the error.

And here’s how you can update your router firmware:

  1. Go to your router login page.
  2. Sign in and look for the software update option.
  3. And then follow the on-screen instructions to complete the process

Solution 7: How to Change Your DNS Settings On PS4?

There are some faulty DNS servers that may cause server issues.

So, let’s change the DNS Settings:

  1. Go to Settings from the PS4 homepage
    settings PS4
  2. Scroll down to Network and click on it to access Network Settings
    Network PS4
  3. Then select Set Up Internet Connection
    Set Up Internet Connection PS4
  4. Choose Wi-Fi or LAN Cable, depending on how you connect to the internet
    USE WIFI
  5. Select Custom for the setup method
    CUSTOM
  6. After choosing your WiFi select Automatic for IP Address and Do not Specify for DHCP settings.
    AUTOMATIC PS4
  7. Select Manual for DNS settings
    Manual
  8. More Settings would appear:
    • For Primary settings enter 8.8.8.8
      Primary settings PS4
    • For Secondary 8.8.4.4 to match the Google DNS
      Secondary PS4
  9. Then select Next > Automatic for MTU Settings
    AUTOMATIC MTU
  10. Choose Do Not Use for Proxy Server
    DO NOT USE
  11. After your DNS settings have been updated you can test your internet connection to check if the error is gone.

Solution 8: Call Your ISP

If changing DNS couldn’t help you connect PS4 to the server then contact your Internet Service Provider(ISP).

They will access that data that you can’t and will know what’s going wrong with your internet connection.

Moreover, tell your ISP to open the following ports:

  1. TCP: 80, 4433478, 3479
  2. UDP: 3478, 3479, 49152 ~ 65535

And if the situation is worse then they will be sending a professional and make it work for you.

Solution 9: Contact PS4 Support

If none of the above solutions work for you then there might be a chance that your PS4 has issues.

You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be according to PS4cannot connect to server

contact PlayStation support

Make sure you tell all the solutions you have applied to your console and let them know the issue you are facing. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.

Zul
Zul

Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
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