How To Resolve: Netflix Won’t Load On Xbox One Or Xbox Series X/S

So, you just got some free time and decided to watch most of the liked and top trending shows on Netflix such as Money Heist, Red Notice, and everyone’s favorite, Peaky Blinders.

but your Netflix not launching on Xbox One Or Xbox Series X/S

Is that so?

And if it is then you really don’t need to worry because I myself a fan of Peaky Blinder’s and I tried to figure out this in 7 easy ways.

But for that, you need to continue reading the guide below.

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Why is Netflix not working on my Xbox One?

Although there are multiple causes for Netflix Not Working On Xbox One Or Xbox Series X/S

but here are some common ones:

  1. The Netflix installation file might be corrupted so, it’s best to reinstall Netflix.
  2. The internet connection is not stable.
  3. Lack of logging out
  4. The closed caption feature is turned on.
  5. A lot of external devices connected to the console could also result in Netflix Not Working On Xbox Series X/S.

Solution 1: Quit Netflix

Restarting Netlfix or quitting the app will solve Netflix Not Working On Xbox One Or Xbox Series X/S due to a temporary bug or glitch.

To Quit Netflix you need to follow the steps below:

  1. Using the arrow keys on your Xbox controller highlight Netflix on your screen.
    Netflix Not Working On Xbox One Or Xbox Series X/S
  2. Now click on the menu button on the controller to launch the options menu.
    menu button
  3. Select “Quit” from the list of options available.
    quit app on xbox
  4. After quitting the application, relaunch it.

And if you are still facing the error then continue to the next solution.

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Solution 2: Restart your Router

Restarting your router will allow you to establish a new connection with your ISP without any bugs and help you fix “Netflix Not Working On Xbox One

Just follow the steps below:

  1. Turn off your router completely by taking out the power cable from the power switch
  2. Now leave it for 2 minutes and then plug it back in
  3. And check for your internet connection.

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After checking the internet make sure you restart your console for better results.

Solution 3: Restart Your Console

Restarting your console stops all the background tasks and if there’s any bug it goes away also one way to get rid of Netflix won’t work on Xbox One Or Xbox Series X/S.

 ‘0x80270300 error’ in Xbox Fixed

Here’s what you need to do:

  1. Press the Xbox button on our controller
  2. Select Profile & system > Settings.
  3. Go to General and select Power and Startup
  4. Now select Restart now and then Yes to confirm.restart now
  5. Now try launching Netflix

If the above solution didn’t fix the error then continue on to the next.

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Solution 4: Turn Off Closed Captioning

The closed caption feature on Xbox One/Xbox Series X/S allows you to understand words in an audio or TV show so, when enabled you will see captions at the bottom of the screen.

But sometimes this feature can cause crashing issues with different apps such as Netflix crashing On Xbox One Or Xbox Series X/S.

Follow the steps below to turn off Closed Captioning on Xbox:

  1. Press the Xbox button, it will open up the Guide.
  2. On the guide, select Profile & system > Settings
  3. Go to Ease of Access and select Closed Captioning.ease of access
  4. And choose Closed captioning off.turn off Netflix Not Working On Xbox One Or Xbox Series X-S
  5. Now launch Netflix and enjoy watching your favorite shows.

And if you still have the problem then move on to the next solution.

Solution 5: Enable Cortana on Xbox One

Launched by Microsoft, Cortana is a virtual assistant that you will find on Xbox. It will help you to access the system with your voice command.

So, some misconfigured settings can lead to Netflix Not Working On Xbox Series X/S.

It’s best you try to enable Cortana and see if this gets you out of the problem:

  1. Open the Settings app on your Xbox console.
  2. Go to the System tab.
  3. Select Cortana settings on the right side of the screen.turn on cortana
  4. A privacy agreement window will open and select “I agree” to enable Cortana.Netflix Not Working On Xbox One Or Xbox Series X-S
  5. After restarting your device and after that launch Netflix

And if you are still facing the error then continue to the next solution.

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Solution 6: Remove Extra Devices

As you know that Netflix doesn’t allow you to record its broadcasted TV shows or seasons so most users face Netflix won’t load On Xbox One Or Xbox Series X/S when they have an external recording device connected to their console.

So, what you need to do is:

  1. Shut down your Xbox and unplug recording devices, HDTV air, etc.
  2. And only connect the Xbox One to your monitor or TV.
  3. Now power on your Xbox and launch Netflix to see if you get to Fix Netflix Not Working On Xbox One.

And if you are still facing issues then you try the next solution.

Solution 7: Reinstall Netflix App

If you couldn’t fix the error after plugging out external devices then the last thing you can try is reinstalling Netflix.

As the error could be due to a corrupted installation of the Netflix app before so, it’s best you uninstall it and then download a fresh version of it.

To reinstall the Netflix app on Xbox Series X/S follow the steps below:

  1. Press the Xbox button, it will open up the guide.
  2. From the menu options, press the My games & Apps option.
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  3. You will be able to see all installed applications and games; simply locate the Netflix app here.
  4. Next, select the Netflix app using your controller and press the Options button.
  5. After that, from the appeared context menu, select Uninstall
    uninstall twitch
  6. Select Uninstall All in the dialogue box that appears
  7. When the Netflix is uninstalled from your Xbox Series X/S, reboot your console.
  8. Finally, install the Netflix app by going to the store on Xbox Series X/S

Solution 8: Call Xbox Support

If none of the above solutions didn’t work for you then all you can do is visit the Xbox Official Support Website.

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Hope all the above solutions help you to solve Netflix Not Working On Xbox One Or Xbox Series X/S.

If still, you have a query feel free to share your experiences and question in the comments section down below.


How do I get Netflix to work on my Xbox?

To make Netflix work you need to sign in to your Netflix account on your Xbox console. If you don’t have a Netflix account, you can create one for free at Netflix’s official website.

Why does Netflix keep crashing on my Xbox?

Netflix keeps crashing on my Xbox as the servers may be down or the internet connection might be slow so, it’s est you restart your router.

Do I need Xbox Live to watch Netflix?

No, you do not need Xbox Live to watch Netflix. You can watch Netflix by signing in on the Netflix website or app.


Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
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