FIXED: Netflix Blue Screen of Death Issue/BSOD

You’ve just poured yourself a glass of wine, settled onto the couch, and queued up your favorite show on Netflix. But instead of the opening credits, you’re met with a blue screen of death.

Sound familiar?

If so, you’re not alone as other users have reported on Reddit too

Does the Netflix website give anyone else a blue screen of death?
by u/helpicantfindanamehe in netflix

In this article, we’ll explore the causes of this issue and provide some solutions to help you overcome it.

Read More: Why does Netflix keeps Freezing On TV?

Why is my Netflix showing Blue Screen?

A blue screen on Netflix can be caused by a number of factors. Here are a few:

  1. Internet connection issues: If your internet connection is weak or unstable, it can cause buffering problems that lead to the blue screen error
  2. Corrupted cache or cookies: Cached data and cookies stored on your device can sometimes become corrupted and cause problems with Netflix
  3. Hardware or software issues: In some cases, the blue screen error can be caused by hardware or software issues on your device.
  4. Operating system issues: An outdated or corrupted operating system can cause problems with Netflix and lead to a blue screen error.
  5. Firewall or antivirus issues: Firewall or antivirus software can sometimes block Netflix or interfere with its functionality, causing the blue screen error

Solution 1: Check the Netflix Server Status

There’s a possibility that the problem is caused by an offline Netflix server.

Netflix server status

You can check the server status by visiting this website.

If it is down, you will have to wait until it returns online.

And, if the Netflix Servers are working then try the next solution

Solution 2: Restart the PC

When you experience a Netflix Blue Screen of Death Problem or any bug in your PC, it’s recommended to start by restarting the computer before attempting any other fixes. This is because restarting the computer can resolve any temporary errors caused by outdated cookies and cache or conflicts with other software on your system. Simply restarting the PC

Restart the $CONSOLE$

Solution 3: Power Cycle Your Router

If you’re still experiencing Netflix BSOD on launch after trying the previous solutions, power cycling your router could help you establish a better internet connection and potentially solve the problem. Here’s how to do it:

  1. Completely turn off your router by disconnecting the power cable from the power switch.
  2. Leave it turned off for 5 to 10 minutes before plugging it back in.
  3. Check if the Wi-Fi network is visible and properly connected to your devices.

By power cycling your router, you may be able to reset its internal memory and establish a fresh connection with your devices.

Also Read: Netflix Error UI-800-3? Couldn’t Connect to Netflix?

Solution 4: Clear the Cookie & Cache

Cookie and cache usually store the previous data of your browsing activity. This helps you to sign in / access websites faster than the previous visit. The cache may get outdated which prevents you from accessing new data. To obtain fresh data and overcome Netflix Blue Screen of Death Problem follow the given steps to clear your cache and browser history. These steps are based on the Google Chrome browser:

  1. Open Google Chrome
  2. Press Ctrl + H
  3. Click on Clear browsing data
    chrome clear browsing data for twitch black screen
  4. Check the Browsing history, Download history, Cookies, other site data, and Cached images and file boxes.
    chrome clear browsing data for twitch black screen
  5. Click the Clear Data button to apply the change.

And if you have Firefox as your default browser then you can follow the video guide below to clear the cache.

Solution 5 Re-login to your Netflix account

Sometimes the user data get corrupted leading to these errors so in this case you need to log out of your Netflix account and then Log in again

  1. Launch Netflix on your device
  2. On a PC hover over the profile icon in the upper right corner of the screen, and click on “Sign Out” from the drop-down menu.
    sign out netflix
  3. Now login again and check if the Netflix BSOD is fixed

Solution 6: Check for Driver Updates of GPU/Video Cards of Different Company

An issue that can cause Netflix BSOD when watching videos is outdated GPU drivers. When the video card drivers are not up to date, the GPU cannot keep up with modern gaming and may cause crashes. To resolve this, we suggest updating the video card drivers. Direct links to the main GPU manufacturers can be found below.

If the above solution didn’t work out for you, then try the next solution.

Also Read: Netflix Audio Out of Sync? Audio delay? No Sound?

Solution 7: Keep your PC Updated

Keeping your PC updated is crucial for ensuring that your device runs smoothly and securely. With new updates and patches being released frequently, it’s important to stay up-to-date to avoid potential security vulnerabilities, performance issues, and software compatibility problems.

So, here is how you can update your PC:

  1. Click on the Windows icon
    Windows 11 start
  2. Click on the Settings icon
  3. new window will pop up
  4. Select Windows Update from the left menu
    check for updates windows 11
  5. The new Windows will pop up
  6. Then click on Check for updates.
    checking for updates
  7. If there is any update it will start updating the PC.

Solution 8: Disable Antivirus Software

In some cases, the third-party antivirus software installed on a computer may prevent Netflix from running properly.

So, you need to disable the antivirus for a few minutes to check if the antivirus is causing the BSOD issue on Netflix.

In order, to disable the antivirus follow the step below :

  1. Select the arrow button on the taskbar a Small menu will open.
  2. Then click left on the Avast antivirus icon.
  3. The setting menu will open and select “Avast shield control
  4. In a further menu, you will select the “10 minutes option
    Disable the Antivirus
  5. Now restart the app.

If the issue persists then proceed to the next solution.

Solution 9: Contact Netflix Support

If none of the above solutions worked for you to solve Netflix Blue Screen of Death then, you can contact Netflix on their official website and let them know about your problem in detail.

Contact Netflix

If still, you have a query feel free to share your experiences and question in the comments section below.


What is the Netflix blue screen of death?

The Netflix blue screen of death is an error that occurs when you try to access Netflix on your device. Instead of the Netflix interface, you’ll see a blue screen with an error message

Can I prevent the Netflix blue screen of death from happening?

While there is no foolproof way to prevent the Netflix blue screen of death from happening, you can reduce the chances of encountering the error by making sure your device and software are up to date

Is the Netflix blue screen of death a common problem?

The Netflix blue screen of death is a relatively common problem that many users have experienced at some point


Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
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