Why does Netflix keeps Freezing On TV? [6 Fixes]

It’s annoying when Netflix keeps Freeezing you’re trying to enjoy a show on your Smart TV. When this happens, it’s hard to know what to do

Like this is not the first time users have been facing this as other users have been facing constant crashing too on other devices such as PS5 and sometimes on Xbox

But you really don’t need to worry because I myself a fan of Peaky Blinder’s and I tried to figure out this in 6 easy ways.

But for that, you need to continue reading the guide below.

Why does Netflix get Stuck on my TV?

Below are the main causes that mostly lead to Netflix getting stuck on TV:

  1. A weak or unstable internet connection
  2. An outdated Netflix app
  3. Outdated TV firmware
  4. Hardware failure
  5. Overloaded app cache

Solution 1: Hard Reset Your TV

The first thing you can do is give a hard reset to your TV which will solve your Netflix keeps Freezing On TV.

  1. Turn off the TV using the remote control or the power button on the TV itself.
  2. Disconnect the power cable from the wall outlet or power source. This ensures that the TV is completely disconnected from power.
  3. Leave the TV unplugged for at least 30 seconds to 1 minute. This allows any residual power in the TV to dissipate.
  4. While the TV is still unplugged, press and hold the power button on the TV itself (not the remote) for 10 to 30 seconds. This may help discharge any remaining power in the internal components.
  5. Plug the TV back into the wall outlet or power source.
  6. Turn the TV on using the remote control or the power button on the TV.
  7. Launch Netflix and check if it’s fixed

Now its easy to Watch Netflix on STeam Deck

Solution 2: Power Cycle Your Router

If you’re still experiencing Netflix keeps Freezing but Sound continues on your TV after trying the previous solutions, power cycling your router could help you establish a better internet connection and potentially solve the problem.

Here’s how to do it:

  1. Completely turn off your router by disconnecting the power cable from the power switch.
  2. Leave it turned off for 5 to 10 minutes before plugging it back in.
  3. Check if the Wi-Fi network is visible and properly connected to your devices.

It’s important to note that you should restart all devices affected by the Power Cycling process to ensure an accurate fix.

Solution 3: Update the Netflix App

Sometimes the outdated version of the app can lead to Netflix keeps Freezing but Sound continues so, it’s best you update Netflix which will also get you rid of bugs and glitches.

And you can update your Netflix app from your TV’s app store.

Solution 4: Update Your TV Firmware

Updating your TV software can help you fix Netflix keeps Freezing On TV as sometimes the TV’s manufacturer makes changes to their firmware as soon as some new gaming device launches.

So all you need to fix this is:

  1. Visit the website of your TV manufacturer as it depends on the TV model you have.
  2. Update the Firmware of your TV by clicking on the following link:
  3. Or you can visit their nearest franchise
  4. The website/franchise will let you know how to update your TV firmware.

If updating your TV’s firmware couldn’t fix the issue then continue to the next solution.

Solution 5: Delete and Reinsatll the Netflix App

As the error could be due to a corrupted installation of the Netflix app before so, it’s best you uninstall it and then download a fresh version of it.

You can delete your Netflix app on your TV by the prescribed method of your manufacturer and then can install it from your Smart TV store.

Solution 6: Contact Netflix Support

If none of the above solutions worked for you to solve Netflix keeps Freezing On TV then, you can contact Netflix on their official website and let them know about your problem in detail.


If still, you have a query feel free to share your experiences and question in the comments section down below.


Can a slow internet connection cause Netflix to freeze?

Yes, a slow or unstable internet connection can cause buffering or freezing issues on Netflix. Make sure your connection meets Netflix’s recommended speed requirements

Why is Netflix playing audio but no video?

If your Netflix is playing audio but no video then this means an issue with your device or a video cable stopped Netflix from showing video.

Does resetting my TV to factory settings help with Netflix freezing issues?

Resetting your TV to factory settings can help if the issue is caused by incorrect settings or software glitches

Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
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