PS5 YouTube Error “No Internet Connection Available” [FIXED]

After finishing gaming just started the YouTube app on PS5 and got this error “no internet connection available” so, I loaded the app again and again and faced the same error

Upon looking it was not only me with this issue as others were facing it too and reported on it

PS5 Youtube App “No Internet Connection Available”
by u/KazeEnji in PS5HelpSupport

But you don’t need to worry if you are also facing the same error on PS5 as we have 5 quick fixes for you in the article below.

Why does my YouTube on PS5 say no internet connection?

My YouTube on PS5 say no internet connection due to the following reasons:

  1. Wi-Fi not working properly
  2. DNS settings not changed
  3. Outdated YouTube app
  4. The PS5 network may be down
reasons to YouTube on PS5 say no internet connection

Solution 1: Restart PS5

Whenever you encounter the PS5 YouTube error “No Internet Connection Available on YouTube” or even a bug, you should try restarting your PS5.


Restarting the console will eliminate any temporary errors/glitches occurring due to the old/corrupted cache.

So, here is how you can restart your PS5:

  1. Press the PlayStation (PS) button on your controller.
    PS button on PS5
  2. From the menu shown, Select the Power option (right-most)
  3. From the small menu that will appear on the power icon, select the last option “Restart PS5
    restart ps5 dialog to fix  on YouTube
  4. While your PS5 restarts, don’t unplug any cord to avoid any hardware failure.
    Restarting PS5 Screen to fix

Here’s a supporting video to restart PS5 for your ease:

Solution 2: Set the Wi-Fi Frequency Band to 5GHz on PS5

You need to check if your Router has 5GHz band support, then you need to access network settings to do that:

  1. Go to Settings from the PS5 homepage
    settings ps5
  2. Scroll down to Network and click on it to access Network Settings
    NETWORK settings on ps5
  3. Choose Settings from the left sidebar and scroll down to Set up Internet Connection from the expanded menu
    set up internet connection on ps5
  4. You should see the WiFi you are connected to and pressing the options key as shown in the image would open a menu with the WiFi.
    options button No Internet Connection Available on PS5
  5. Choose Wi-Fi Frequency Bands and set it to 5 GHz.
    change wifi frequency of current wifi to selected 5GHz

If you are unable to see the 5GHz option, then your Wi-Fi router doesn’t have 5GHz support, or try to connect with the 5GHz option your router generates if it has one.

Here’s also a helpful video for changing your Wi-Fi band on PS5.

And if your Wi-Fi i slow on PS5: Follow this guide

Solution 3: Power Cycle Your Router

If you’re still experiencing YouTube No Internet Connection Available on your PS5 after trying the previous solutions, power cycling your router could help you establish a better internet connection and potentially solve the problem.

Here’s how to do it:

  1. Completely turn off your router by disconnecting the power cable from the power switch.
  2. Leave it turned off for 5 to 10 minutes before plugging it back in.
  3. Check if the Wi-Fi network is visible and properly connected to your devices.

It’s important to note that you should restart all devices affected by the power cycling process to ensure an accurate fix.

Solution 4: How to Change Your DNS Settings On PS5?

There are some faulty DNS servers that may cause Youtube app says it can’t connect to internet.

As a user on Reddit was able to solve it by changing the DNS settings on PS5.

by u/LlamasLament from discussion How would I fix YouTube on my PS5? , it resuses to load due to “No Internet connection available”
in playstation

So, let’s change the DNS Settings:

  1. Go to Settings from the PS5 homepage
    settings ps5
  2. Scroll down to Network and click on it to access Network Settings
  3. Choose Settings from the left sidebar and scroll down to Set up Internet Connection from the expanded menu
    set up internet connection on ps5
  4. Now, press the options button on the Connected Network to access Advanced settings as shown in the image.
    press the options button on the Connected Network
  5. Scroll down in the Advanced Settings menu to access DNS Settings. Click on it and the small menu, select Manual.
    dns settings of a network on ps5 to change it to manual from automatic
  6. More Settings would appear:
    • For Primary settings enter
    • For Secondary to match the Google DNS.
  7. Then click OK to save the changes.
  8. And Reboot your PS5 to check if the error is gone.

Solution 5: Contact PS5 Support

If none of the above solutions work for you then there might be a chance that your PS5 has issues.

You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be according to PS5 YouTube not working.

contact ps5 support

Make sure you tell all the solutions you have applied to your console and let them know the issue you are facing. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.

And if you got any questions just let us know in the comments section below.


Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
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