Welcome to the world of Overwatch 2, the highly anticipated sequel to the popular team-based multiplayer shooter game. However, like any online game, players may encounter various errors while trying to connect and play with others.
overwatch 2 isn’t opening for me on PS5. it gives me this error after loading preferences. Is there any fix at all? i cant find anything online.
by u/shaheerroushdi1 in Overwatch
One such error is the NP-104602-3 error code that can occur on the PlayStation 5 (PS5) console. In this scenario, players may be unable to connect to the game servers, which can be frustrating and prevent them from playing the game.
In this response, The CPU Guide explores what this error code means and provides some potential solutions to help you get back in the game.
The NP-104602-3 error code on PS5 in Overwatch 2 can be caused by a few different factors. Here are some possible causes:
- Server Issues: One of the most common reasons for this error is server issues. Overwatch 2 is an online game that relies on servers to host and manage multiplayer matches. If the servers are down, overloaded, or experiencing technical difficulties, players may receive this error code.
- Internet Connection Problems: Another possible cause of the NP-104602-3 error is an unstable or slow internet connection. If your internet connection is not strong enough to support online gameplay, you may have trouble connecting to the Overwatch 2 servers.
- Outdated Game Version: If you are playing an outdated version of the game, you may encounter the NP-104602-3 error code. Overwatch 2 updates regularly, and if your game is not up-to-date, you may not be able to connect to the servers.
- Console Issues: Occasionally, the error code may be caused by an issue with your PS5 console. This could be due to outdated software, corrupted data, or other technical problems.
- Account Problems: If there are issues with your Overwatch 2 account, such as a suspension or ban, you may receive the NP-104602-3 error code when trying to connect to the game servers.
Solution 1: Restart PS5
Whenever you encounter NP-104602-3 on Overwatch 2 or even if it’s a game bug/glitch, you should try restarting your PS5.
Restarting the console will eliminate any temporary errors/glitches occurring due to the old/corrupted cache.
So, here is how you can restart your PS5:
- Press the PlayStation (PS) button on your controller.
- From the menu shown, Select the Power option (right-most)
- From the small menu that will appear on the power icon, select the last option “Restart PS5”
- While your PS5 restarts, don’t unplug any cord to avoid any hardware failure.
Here’s a supporting video to restart PS5 for your ease:
Solution 2: Enable Automatic Game Updates on PS5
It’s possible that you might have missed the new update notification of Overwatch 2 and an older version of the game can be causing these issues.
To avoid such situations and besides updating each game manually, we can set PS5 to update games automatically.
Usually, they are set to automatic updates by default to avoid NP-104602-3.
Here are 8 steps you can follow to allow automatic game updates on PS5:
- From the PS5 Homepage, go to the gear icon located in the top right corner to access PS5 settings.
- Select System
- In the System window, select Power Saving from the left sidebar and choose Features Available in Rest Mode from the expanded menu at the right.
- Toggle “Stay Connected to the Internet“
Halfway through, we have enabled PS5 to stay connected to the internet while in rest mode as games usually don’t update when the PS5 is actively being used. So, let’s enable automatic game updates.
- Go back to the main settings menu that you opened from the gear icon.
- Scroll down and select “Saved Data and Game/App Settings“
- In the Saved Data and Game/App Settings window, select Automatic Updates from the left sidebar
- Toggle both the “Auto-Download” and “Auto-Install in Rest Mode” options in the expanded menu at the right.
Now, your PS5 will be able to download updates over your internet whenever they would be available. Even if your PS5 is in rest mode, your Overwatch 2 will remain up-to-date.
A helpful video for you to never miss an update!
Solution 3: Power Cycle Your Router
If you’re still experiencing Overwatch 2 NP-104602-3 on your PS5 after trying the previous solutions, power cycling your router could help you establish a better internet connection and potentially solve the problem.
Here’s how to do it:
- Completely turn off your router by disconnecting the power cable from the power switch.
- Leave it turned off for 5 to 10 minutes before plugging it back in.
- Check if the Wi-Fi network is visible and properly connected to your devices.
It’s important to note that you should restart all devices affected by the power cycling process to ensure an accurate fix.
Solution 4: Set the Wi-Fi Frequency Band to 5GHz on PS5
You need to check if your Router has 5GHz band support, then you need to access network settings to do that:
- Go to Settings from the PS5 homepage
- Scroll down to Network and click on it to access Network Settings
- Choose Settings from the left sidebar and scroll down to Set up Internet Connection from the expanded menu
- You should see the WiFi you are connected to and pressing the options key as shown in the image would open a menu with the WiFi.
- Choose Wi-Fi Frequency Bands and set it to 5 GHz.
If you are unable to see the 5GHz option, then your Wi-Fi router doesn’t have 5GHz support, or try to connect with the 5GHz option your router generates if it has one.
Here are a few routers that we have used ourselves and you can check them out too.
Here’s also a helpful video for changing your WiFi band on PS5.
Solution 5: Check if the PlayStation Network (PSN) is Down?
The first thing you need to do is check your PSN server status as the PS5 might be due to undergoing maintenance.
So, all you can do is confirm that this problem exists.
How do I check my PSN status?
Here’s how you can check PSN status:
- Go to the PlayStation Network Service Status page.
- Check the service status and if there’s any issue all you have to do is wait
Solution 6: Update Your PS5 Firmware
Sony releases new updates regularly to remain up-to-date with upcoming bugs and issues users face either while playing Overwatch 2 or some random bugs.
It’s highly recommended to have updated PS5 firmware. You can enable automatic updates and check for them manually as well.
There are 2 ways to update PS5 firmware:
- Through USB
This way you would need to download the update over the internet into a USB which is an inconvenient way than PlayStation updating itself.
- Through Internet
PlayStation searches for an update itself, downloads it, and installs it for you.
By default, automatic updates are enabled, and in case you are not sure, here’s how you can check if there’s a new update available and how to enable automatic updates on PS5 too using PS5 UI.
NOTE: Make sure the PS5 is connected to the internet.
- From the PS5 homepage, access Settings from the gear icon in the top right corner.
- Go to System
- Click on System Software from the left menu and choose the second option: System Software Update and Settings
- From the 2 options, select Update Using Internet.
- Now, wait for the system to check for updates and if it’s updating don’t try to turn off your PS5. In this case, the PS5 was already up-to-date.
Your PS5 should be with its latest update by now, and you can try running Overwatch 2 to see if it’s still NP-104602-3.
And if you want a video guide, here’s a quick video to update your PS5:
Solution 7: Rebuild PS5 Database
Rebuilding Database on PS5 allows the PS5 to sort out any issues related to its drive that are causing issues with your game.
- Press and hold the power button until you hear the second beep. This will boot your PS5 in Safe Mode.
- Connect the PS5 DualSense controller to a USB cable and press the PS button on the controller to pair it.
- It may take a moment to display Safe Mode options. Select option 5: “Clear Cache and Rebuild Database“
- Select the second option: “Rebuild Database“
- Wait for the process to complete and your process will boot back.
This usually doesn’t take much time and here’s a demo video where we rebuild the database on our PS5 taking less than a minute and making it feel faster too.
Solution 8: Delete Saved Game Data
Sometimes, your game’s saved data can have some issues, and deleting it can resolve the NP-104602-3.
1. Before deleting the data, try running a new game and see if it works, then there’s a bug in your saved data.
2. If you are a PlayStation Plus member, backup your data or download it to a flash drive to restore it later and not lose your progress.
3. Saved data of PS5 games only can be uploaded to a flash drive.
3. Keep it as one of the final solutions before you erase the saved data of Overwatch 2.
Once you are sure, here are the steps to delete PS5 Saved Game Data on PS5.
- Go to Settings by pressing the X button on the gear icon in the top menu.
- Now scroll down to Saved Data and Game/App Settings and open it by pressing the X button.
- Then click on Saved Data (PS5) for PS5 Games OR Saved Data (PS4) for PS4 Games.
- Open Console Storage from the expanded menu of your selected option.
- If you are a PlayStation Plus member, save your game data by uploading it from the first option.
- Go to Delete from the top 2 tabs and then find your game that’s NP-104602-3.
- Select your game and press the Delete button at the bottom of the right sidebar to delete saved data from Overwatch 2.
- Check if the game works and try restoring your game by using the Sync Saved Data option visible in step 4.
A helpful and short video where we delete saved game data of a PS4 game on PS5.
Solution 9: Delete and Reinstall Overwatch 2
The game file itself can be a suspected issue too and we can only know by deleting and reinstalling it. You’d have to sacrifice your time and internet speed for a while but let’s hope you resolve Overwatch 2 after this.
To reinstall Overwatch 2, follow the steps below:
- Go to PS5 settings.
- Scroll down to Select Storage.
- Then select Console storage from the left sidebar and go to Games and Apps in the expanded menu.
- Now you will see a list of installed games and applications where you will select Overwatch 2 from the game list and press the Delete button at the bottom right.
- Once your game is deleted, you need to reinstall it. If it’s a disc you own, you would directly insert it, else if you have purchased a digital edition, you need to go to Game Library (last option) from the Games home screen
- Select Your Collection from the three options under Game Library to search for your game and download it.
Some options can be difficult to navigate, so we have created a video for your ease where we delete a game and reinstall it.
If you have any queries or suggestions, feel free to share your experience with us in the comments section down below or you can reach us on our social handles.