FIX: Cookie Cutter Crashing on Xbox Series X and S

With the popularity of gaming on next-gen consoles like the Xbox Series X and S, encountering a glitch or a game crash can be a frustrating experience that takes you away from your immersive gameplay. One such game facing these issues is Cookie Cutter. If you’re among those trying to figure out why Cookie Cutter keeps crashing on your Xbox Series X or S, don’t worry. In this article, we have listed several tried-and-true methods to help you get back to seamless gaming. By following the forthcoming solutions, you’ll be able to identify and fix the problem, ensuring that your entertainment remains uninterrupted.

Solution 1: Check Console and Cookie Cutter status

Before we try anything, it’s important to check if the Xbox and Game servers are up and running.

Follow this link to check if all the rows are checked green as your game can be potentially down, and just waiting for a bit would then solve the issue by the team.

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Solution 2: Hard Restart your Xbox

If Cookie Cutter is not opening on Xbox Series X and S during your gaming session? Don’t worry, a hard restart usually resolves the issue.

Here’s a detailed guide on how to effectively reboot your Xbox:

  1. Force Power Down:
    • Press and hold the power button on your console for several seconds.
    • Make sure not to just tap it; a quick press puts the console into sleep mode.
    • Continue holding until the console is fully powered down (the Xbox button won’t be lit).
      xbox series x:s power button
  2. Boot Up Again:
    • Once the console is completely off, wait for around 5 minutes, and press the power button again to restart it.
    • You can differentiate a successful hard restart by the different Xbox logo and startup sound from the quick resume of sleep mode.
  3. Alternative Restart via Settings Menu:
    • Navigate to Settings > General > Power mode & startup.
    • Select the “Full shutdown” option for a hard restart via the console’s settings.
      full-shut-down-Xbox Series X and S to fix crashing on Cookie Cutter

These steps not only reboot your Xbox Series X and S but also reset its internal systems, which is effective in resolving minor glitches and software not opening. If the problem continues after these steps, further troubleshooting may be required.

Solution 3: Make Sure Xbox Series X|S is Not Overheated

If your Xbox Series X and S is overheating, it can be one of the major reasons for decreased performance which in many cases leads to black screen.

We have compiled a complete guide on what can overheat the Xbox, and how can this be solved.

One of the common issues is not proper ventilation, dust trapped, or maybe the fan not working.

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Solution 4: Update Your Xbox Series X and S

To make Cookie Cutter game run without black screen on Xbox, updating the Xbox can be pretty helpful as well:

  1. Connect to the Internet: Make sure your Xbox is online.
  2. Open the Guide: Press the Xbox button on your controller.
    xbox controller xbox button
  3. Find Settings:
    • Go to ‘Profile & System‘.
    • Click on ‘Settings‘.
  4. Check for Updates:
    • In Settings, go to ‘System‘.
    • Then select ‘Updates‘.
      Xbox Series X|S system settings update latest software to fix Cookie Cutter black screen
  5. Update if Needed:
    • If it says ‘Console update available’, click on it to update.
    • If it says ‘No console update available’, your Xbox is already up to date.

Updating your Xbox Series X|S can make games like Cookie Cutter work better. It’s quick and easy!

Solution 5: Update Cookie Cutter

Keeping your games updated on the Xbox Series X and S is essential to remain safe from not opening errors.

Here’s an easy guide to check if there’s an update pending for Cookie Cutter:

  1. Access Your Games:
    • Go to the ‘My Games and Apps’ section on your dashboard.
  2. Find Updates:
    • Select ‘Manage’.
    • Then choose ‘Updates’.
      Check for Cookie Cutter's update on Xbox Series X|S
    • Here, you’ll see any games that need updates.
  3. Start the Update:
    • Hover over the game that needs an update.
    • Press ‘A’ to start the update process.

You can Set Automatic Updates as well from the Manage Screen by turning on “Keep my games and apps up to date“.

And that’s it! You now know how to keep your games up-to-date on the Xbox Series X|S. This also ensures you’re always playing the latest versions with all the new features and improvements.

Solution 6: Changing Profile

If your Xbox Series X and S is not loading, the issue might be linked to your gaming profile.

Try these steps to see if switching profiles helps:

  1. Switch Profiles:
    • Press the Xbox button on your controller.
    • Go to ‘Profile and System‘.
    • Select ‘Add or Switch‘.
      adding profile in xbox
    • If you have multiple profiles, switch to a different one and check if the problem persists.
  2. Evaluate the Issue:
    • If the Xbox works fine with a different profile, the issue might be with your original profile.
    • If the not opening continues on the new profile, it suggests a deeper problem.

If changing profiles didn’t help, a console reset might be necessary.

Solution 7: Reset Xbox Series X and S

Resetting your Xbox is one of the last resorts that can fix any persistent bug or glitch we are unable to remove with your console.

Here’s how you can do it:

Warning: This erases all accounts, saves, settings, and unsynced data. Make sure you’re connected to the Xbox Series X and S network to sync first.

  1. Reset:
    • Press the Xbox button to open the guide.
    • Go to ‘Profile & System’ > ‘Settings’ > ‘System’ > ‘Console info’.
    • Choose ‘Reset console’
  2. Choose Reset Type:
    • For a Full Reset: Select ‘Reset and remove everything’ – good for a fresh start.
    • To Keep Games & Apps: Choose ‘Reset and keep my games & apps’ – ideal for fixing issues without losing everything.

      reset and remove everything from xbox console to fix Cookie Cutter crashing

Follow these steps, and your Xbox will reset to its factory settings, either fully clearing it or keeping your games and apps while troubleshooting.

Solution 8: Contact Xbox Series X and S Support

If none of the above solutions worked for you then there is only one way left.

Contact Xbox customer support and explain you are facing black screen error on Cookie Cutter and all the solutions you have tried already so they can assist accordingly.

You can see some outage alerts as well, and you can talk to their virtual agent too.

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In conclusion, while crashes like the one with Cookie Cutter on Xbox Series X and S can disrupt your gaming session, most issues can be resolved with a few simple steps. Just remember to check the game and console status, perform a hard restart, ensure there’s no overheating, keep both your console and game up to date, try changing your profile, perform a console reset, or as a last resort, contact console support. By following these steps, you’re likely to solve the problem and get back to enjoying your favorite games on your Xbox with minimal downtime. Happy gaming!

Tina Souter
Tina Souter

Howdy! Full-time gamer and part time author from a small town in Scotland.

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