Genshin Impact Crashing on PS4? Here are 9 Easy Fixes

Genshin Impact, the popular fantasy action RPG, has enchanted players worldwide with its vast open-world and captivating gameplay. However, players on the PlayStation 4 have encountered a vexing problem—frequent game crashes that interrupt their immersive adventures. Don’t let these crashes dampen your gaming experience! We’ve compiled a list of solutions that will help you get back into the game and explore the enchanting realms of Genshin Impact without any interruptions. So, gear up and let’s delve into the fixes that will ensure a crash-free gameplay experience on your PS4.

Solution 1: Restart PlayStation 4

Whenever you encounter black screen on Genshin Impact Version 1.0 Welcome to Teyvat or even if it’s a game bug/glitch, you should try restarting your PS4.

WHY?

Restarting the console will eliminate any temporary errors/glitches occurring due to the old/corrupted cache

So, here is how you can restart your PlayStation 4:

1. Press and Hold down PlayStation (PS) button on your controller
   
2. From the menu shown, Select the Power option
   
3. From the screen that will appear on the power icon, select the last option “Restart PS4”
4. While your PS4 restarts, don’t unplug any cord to avoid any hardware failure
   

Solution 2: Cleaning The Blu-Ray/DVD Disc

The next thing you need to do is make sure the disc is not dirty if you are still facing Error CE-34878-0 on PlayStation 4

For this you need to do is:

1. Eject the disc manually by pressing the Eject button on your console
2. OR you can press the Options button on your controller which is on the Home menu which will give you the option to Remove Disc.
3. Now check the disc carefully for any scratches or smudges underside.
4. Clean the disc using a clean, soft microfiber cloth.
   
5. Insert the Disc back into your console

Solution 3: Enable Automatic Game Updates on PlayStation 4

It’s possible that you might have missed the new update notification of Yuanshen and an older version of the game can be causing these issues.

To avoid such situations and besides updating each game manually, we can set PlayStation 4 to update games automatically.

Usually, they are set to automatic updates by default to avoid Error CE-34878-0.

Here are 8 steps you can follow to allow automatic game updates on PlayStation 4:

1. Go to Settings from the PS4 homepage
   
2. In the Settings menu, scroll down and select “System.”
   
3. Scroll down to “Automatic Downloads” and select it.
   
4. Toggle on the options for “Application Update Files”
   
5. You can also choose to enable automatic download of “Featured Content,” which includes game demos and trailers.

We are halfway through, and we have enabled PlayStation 4 automatic updates but it is best that your PS4 can download updates even if it is in rest mode. For that

1. Go back to the main Settings menu that you opened from the gear icon.
2. Scroll down and select Power Save Settings
   
3. Now choose Set Features Availabe in Rest Mode
   
4. Check box Stay Connected to the Internet
   

Now, your PS4 will be able to download updates over your internet whenever they are available. Even if your PlayStation 4 is in rest mode, your Genshin Impact Version 1.0 Welcome to Teyvat will remain up-to-date.

Solution 4: Update Your PS4 Firmware

Sony releases new updates regularly to remain up-to-date with upcoming bugs and issues users face either while playing Genshin Impact or some random bugs.

It’s highly recommended to have updated PS4 firmware. You can enable automatic updates and check for them manually as well.

There are 2 ways to update PS4 firmware:

1. Through USB
   This way you would need to download the update over the internet into a USB which is an inconvenient way than PlayStation updating itself.
2. Through Internet
   PlayStation searches for an update itself, downloads it, and installs it for you.

By default, automatic updates are enabled, and in case you are not sure, here’s how you can check if there’s a new update available:

NOTE: Make sure the PS4 is connected to the internet.

1. From the PS4 homepage, access Settings from the gear icon
   
2. Scroll down to System Software Update and select it
   
3. If an update is available, select Next and then Update to start the download and installation process.
4. Follow the on-screen instructions to complete the update.
5. If it’s updating don’t try to turn off your PS4.
6. And if there are no updates this means PlayStation 4 is already up-to-date
   

Your PS4 should be with its latest update by now, and you can try running Yuanshen to see if it’s still crashing.

Solution 5: Restore Licenses

These licenses are used to access the content on your PlayStation account.

In case of damage to the licenses, the content may not work leading to Error CE-34878-0 on PlayStation 4

So let’s Restore licenses PlayStation 4 in the coming steps:

1. Go to Settings from the PS4 homepage
   
2. Select Account Management
   
3. Scroll down and select Restore Licenses
   
4. Select the Restore option and wait for the process to complete
   
5. Once the process is complete, restart your PlayStation 4
   

Solution 6: Rebuild PlayStation 4 Database

PlayStation 4 rebuild database organizes your hard drive to make it easier and quicker for the system to access your files.

This can help in faster data loading, reduce ‘game crashing’, and boost the frame rates which in return will help you fix Yuanshen

1. Turn off the PS4 completely by pressing and holding the power button on the front of the console until it beeps and turns off.
   
2. Press and hold the power button again until you hear a second beep, about seven seconds later. This will start the console in Safe Mode.
3. Connect your DualShock 4 controller to the PS4 using a USB cable and press the PS button on the controller
   
4. Use the controller to select the 5th option Rebuild Database and press the X button to confirm.
   
5. Wait for the process to complete. This may take some time, depending on the size of your hard drive and the amount of data on it.
6. Once the process is complete, the PS4 and Genshin Impact shouldn’t have any issues playing. 

Solution 7: Initialize PS4 in Safe Mode

By initializing your console all the system settings will be restored to default or you can say factory reset to solve your not opening

Make sure the external USB drive should be large enough to store your PS4 data and should be formatted to FAT

How do I start my PS4 in Safe Mode?

The following steps will guide you to back up your PS4 first and then initialize it in safe mode.

1. Connect your USB drive to your PS4
2. Go to Settings from the PS4 homepage
   
3. In the Settings menu, scroll down and select “System.”
   
4. Select Back Up and Restore
   
5. Then select Back Up PS4
   
6. Now select the data you want to backup and select Next
7. Assign a name to your backup and choose Back Up
8. Press the X button on your controller and your data will start backing up
9. Unplug your USB drive from the console after your data is fully backed up
10. Now go back to PS4 Settings and scroll down to choose Initialization
    
11. Select Initialize PS4
    
12. Choose Full initialization
    
13. Then follow on-screen instructions to complete the process
14. Remember DO NOT turn your PS4 OFF during initialization as this will bring some irrecoverable damages to your PS4

Most users suggest using Safe Mode while initialization which is more effective.

And here’s how you can enable it

1. Turn off the PS4 completely by pressing and holding the power button on the front of the console until it beeps and turns off.
   
2. Press and hold the power button again until you hear a second beep, about seven seconds later. This will start the console in Safe Mode.
3. Connect your DualShock 4 controller to the PS4 using a USB cable and press the PS button on the controller
   
4. Use the controller to select the 5th option Initialize PS4 (Reinstall System Software) and press the X button to confirm.
   
5. Wait for the process to complete. This may take some time, depending on the size of your hard drive and the amount of data on it.
6. Once the process is complete, the PlayStation 4 will restart and you can use it as normal

Solution 8: Delete Saved Game Data on PlayStation 4

Sometimes, your game’s saved data can have some issues, and deleting it can resolve the Error CE-34878-0.

PRECAUTIONS:

1. Before deleting the data, try running a new game and see if it works, then there’s a bug in your saved data.
2. If you are a PlayStation Plus member, backup your data or download it to a flash drive to restore it later and not lose your progress.
3. Saved data of PlayStation 4 games only can be uploaded to a flash drive.
4. Keep it as one of the final solutions before you erase the saved data of Genshin Impact Mobile.

Once you are sure, here are the steps to delete PlayStation 4 Saved Game Data.

1. Go to Settings by pressing the X button on the gear icon in the top menu.
2. Now scroll down to Application Saved Data Management and open it by pressing the X button.
   
3. Then select on Saved Data in System Storage
   
4. Now scroll down to the Delete option
   
5. If you are a PlayStation Plus member, save your game data by uploading it from the first option.
6. Select your game and press the Delete button at the bottom of the right sidebar to delete saved data of GI Mobile.
   
7. Check if the game works and try restoring your game by using the Saved Data in Online Storage option visible in step 3.

A helpful and short video where we delete saved game data of a PlayStation 4 game.

Solution 9: Contact PS4 Support

If none of the above solutions work for you then there might be a chance that your PS4 has issues.

You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be shutdown.

Make sure you tell all the solutions you have applied to your console and let them know the issue you are facing is due to Genshin Impact. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.

Final thoughts

In conclusion, while game crashes on the PlayStation 4 version of Genshin Impact may prove to be frustrating, you can now approach them with confidence armed with our troubleshooting solutions. Whether it’s restarting your console, updating firmware, or contacting PlayStation support, you have a range of options at your disposal. With these strategies in mind, you can now bid farewell to those untimely crashes and immerse yourself fully in the breathtaking world of Teyvat. So, don your adventurer’s gear once more, embark on thrilling quests, and savor every moment spent in this extraordinary universe. Happy gaming, Travelers!