Elden Ring Failed To Acquire Parental Control Information Error? 5 Best Fixes

Did you just launch Elden Ring on PS5 to play online but you were welcomed with an “Unable To Acquire Parental Control Information” Error?

If that’s so!

Then the first thing you need to do is to calm down.

As you are not alone in this, many other users reported Elden Ring Failed To Acquire Parental Control Information on PS5 Error on Reddit.

So, we have prepared 5 easy solutions for you to get rid of the Unable To Acquire Parental Control Information error on PS5/PC

What causes Elden Ring Unable To Acquire Parental Control Information error?

Although there are many causes to Unable To Acquire Parental Control Information error on Elden Ring but here are some common ones:

1. The internet connection might be slow.
2. DNS settings not set properly
3. No Matchmaking is disabled

Solution 1: Accept the Online Agreement

According to a user on Reddit accepting the online agreement again helped to fix Elden Ring Failed To Acquire Parental Control Information Error.

So, just follow the steps below:

1. Simply from the Main Menu of Elden Ring go to Settings.
2. Now click on the Network tab.
3. There will be an option of Data Usage Agreement.
   
4. And click Accept.

If still facing Elden Ring Failed To Acquire Parental Control Information Error then continue to the next one.

Solution 2: Change DNS Settings on Windows 11

Sometimes, Elden Ring does not detect the Internet connection because it cannot recognize your DNS.

And it also worked for a user on Reddit who commented:

If you want to change DNS settings on Windows 11, follow these steps:

1. Press Windows + S to open the search dialogue 
2. Type Control Panel and select the appropriate option
   
3. Open the Control Panel in your system 
4. Click on Network and Internet
5. Then select Network and Sharing Center
6. Select Change Adapter Settings.
   
7. Open your active Network Adapter then click on Properties
   
8. Click Internet Protocol version 4(TCP/IPv4) then select Properties
9. Select Use the following DNS server addresses
10. Input 1.1.1.1 and 1.0.0.1 in the Preferred and Alternate DNS servers respectively.
    
11. Click OK and check if Elden Ring Failed To Acquire Parental Control Information Error PC is resolved properly or not.

And if not then continue to the next solution.

Solution 3: Restart your Router

Restarting your router will allow you to establish a new connection with your ISP without any bugs and help you fix “Elden Ring Failed To Acquire Parental Control Information Error PS5.”

Just follow the steps below:

1. Turn off your router completely by taking out the power cable from the power switch
2. Now leave it for 2 minutes and then plug it back in
3. And check for your internet connection.

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After checking the internet connection if you are still facing the error then continue to the next solution.

Solution 4: Enable No Matchmaking

To fix Elden Ring Failed To Acquire Parental Control Information Error on PC/PS5 you need to enable No matchmaking from settings.

So, just follow the steps below:

1. Simply from the Main Menu of Elden Ring go to Settings.
2. Now click on the Network tab
3. Click on No Matchmaking against Cross-Region Play
   

Solution 5: Contact Elden Ring Support

If none of the above solutions didn’t work for you then all you can do is visit the Elden Ring support website and tell them about Elden Ring Failed To Acquire Parental Control Information Error. They will typically reply to you within 24 hour

Hope all the above solutions help you to solve Elden Ring Failed To Acquire Parental Control Information Error PS5.

If still, you have a query feel free to share your experiences and question in the comments section below

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