If you are facing connection issues on Diablo 4 where your connection suddenly drops? Or it gets too laggy? This is common when the game servers are too overloaded or there’s a software issue. A quick restart or game update can fix it.
If this doesn’t work we have compiled a list of 7 workable solutions in the guide below.
Why can’t I connect to Diablo 4 on PS5?
You can’t connect to Diablo 4 on PS5 due to the following reasons:
- Server issues: If the game’s servers are experiencing issues, it can cause connection issues in Diablo IV
- Network congestion: If there are too many devices connected to your network, it can cause network congestion and slow down your internet connection
- Distance from the router: If your PS5 is too far from your router, it can cause a weak Wi-Fi signal and slow down your internet connection
- Corrupted game files: If there are corrupted game files, it can cause connection issues
Solution 1: Check if the PlayStation Network (PSN) is Down
The first thing you need to do is check your PSN server status as the Diablo 4 Connection Issues On PS5 might be due to some undergoing maintenance.
So, all you can do is confirm that this problem exists.
How do I check my PSN status?
Here’s how you can check PSN status:
- Go to the PlayStation Network Service Status page.
- Check the service status and if there’s any issue all you have to do is wait
Solution 2: Power Cycle Your Router
If you’re still experiencing Diablo 4 Connection Issues on your PS5 after trying the previous solutions, power cycling your router could help you establish a better internet connection and potentially solve the problem.
Here’s how to do it:
- Completely turn off your router by disconnecting the power cable from the power switch.
- Leave it turned off for 5 to 10 minutes before plugging it back in.
- Check if the Wi-Fi network is visible and properly connected to your devices.
It’s important to note that you should restart all devices affected by the power cycling process to ensure an accurate fix.
Solution 3: Diablo 4 Connection Issues On PS5, Try an Ethernet Cable
PS5 comes with an ethernet port that would let you experience an uninterrupted and lag-free connection.
So, try using a wired connection to fix the issue.
Step A. Connecting Ethernet Cable to PS5
At the rear of your PS5 where you have put your power cable and HDMI cable, you’d find an Ethernet port where you need to insert an Ethernet cable from your router.
Make sure you have inserted in the output port of your router, your network is active and the cable works fine.
Step B. Setting Up LAN on PS5
- Go to Settings from the PS5 homepage
- Scroll down to Network and click on it to access Network Settings
- Choose Settings from the left sidebar and scroll down to Set up Internet Connection from the expanded menu
- In the new screen, scroll down to Set Up Wired LAN and press X on it from your controller.
- A new dialog would open where you can rename your connection and then proceed to Connect to it.
- It would take a short while to get you connected to your Wired network.
Solution 4: Set the Wi-Fi Frequency Band to 5GHz on PS5
You need to check if your Router has 5GHz band support, then you need to access network settings to do that:
- Go to Settings from the PS5 homepage
- Scroll down to Network and click on it to access Network Settings
- Choose Settings from the left sidebar and scroll down to Set up Internet Connection from the expanded menu
- You should see the WiFi you are connected to and pressing the options key as shown in the image would open a menu with the WiFi.
- Choose Wi-Fi Frequency Bands and set it to 5 GHz.
If you are unable to see the 5GHz option, then your Wi-Fi router doesn’t have 5GHz support, or try to connect with the 5GHz option your router generates if it has one.
Here’s also a helpful video for changing your WiFi band on PS5.
Solution 5: Enable Automatic Game Updates on PS5
It’s possible that you might have missed the new update notification of Diablo IV and an older version of the game can be causing these issues.
To avoid such situations and besides updating each game manually, we can set PS5 to update games automatically.
Usually, they are set to automatic updates by default to avoid Connection Issues.
Here are 8 steps you can follow to allow automatic game updates on PS5:
- From the PS5 Homepage, go to the gear icon located in the top right corner to access PS5 settings.
- Select System
- In the System window, select Power Saving from the left sidebar and choose Features Available in Rest Mode from the expanded menu at the right.
- Toggle “Stay Connected to the Internet“
Halfway through, we have enabled PS5 to stay connected to the internet while in rest mode as games usually don’t update when the PS5 is actively being used. So, let’s enable automatic game updates.
- Go back to the main settings menu that you opened from the gear icon.
- Scroll down and select “Saved Data and Game/App Settings“
- In the Saved Data and Game/App Settings window, select Automatic Updates from the left sidebar
- Toggle both the “Auto-Download” and “Auto-Install in Rest Mode” options in the expanded menu at the right.
Now, your PS5 will be able to download updates over your internet whenever they would be available. Even if your PS5 is in rest mode, your Diablo 4 will remain up-to-date.
A helpful video for you to never miss an update!
Solution 6: Call Your ISP
To solve Diablo 4 Connection Issues on PS5 you need to contact your Internet Service Provider(ISP).
They will access that data that you can’t and will know what’s going wrong with your internet connection.
Moreover, tell your ISP to open the following ports:
- TCP: 80, 443, 3478, 3479
- UDP: 3478, 3479, 49152 ~ 65535
And if the situation is worse then they will be sending a professional and make it work for you.
Solution 7: Contact PS5 Support
If none of the above solutions work for you then there might be a chance that your PS5 has issues.
You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be according to Diablo IV connection issues on PS5.
Please make sure you tell all the solutions you have applied to your console and let them know the issue you are facing is due to Diablo 4. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.
And if you got any questions just let us know in the comments section.
