FIX: Dungeons of Sundaria Crashing on Xbox Series X and S

Experiencing crashes while playing Dungeons of Sundaria on your Xbox Series X or S can be frustrating. Like with any technical issue, there are various steps you can take to troubleshoot the problem. Often, these issues can be resolved through some simple fixes that can be done right at home. Whether you’re a seasoned gamer or new to the console, this article will provide you with a helpful guide to get your adventure back on track without needing to seek professional help.

Solution 1: Check Console and Dungeons of Sundaria status

Before we try anything, it’s important to check if the Xbox and Game servers are up and running.

Follow this link to check if all the rows are checked green as your game can be potentially down, and just waiting for a bit would then solve the issue by the team.

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Solution 2: Hard Restart your Xbox

If Dungeons of Sundaria is shutdown on Xbox Series X|S during your gaming session? Don’t worry, a hard restart usually resolves the issue.

Here’s a detailed guide on how to effectively reboot your Xbox:

  1. Force Power Down:
    • Press and hold the power button on your console for several seconds.
    • Make sure not to just tap it; a quick press puts the console into sleep mode.
    • Continue holding until the console is fully powered down (the Xbox button won’t be lit).
      xbox series x:s power button
  2. Boot Up Again:
    • Once the console is completely off, wait for around 5 minutes, and press the power button again to restart it.
    • You can differentiate a successful hard restart by the different Xbox logo and startup sound from the quick resume of sleep mode.
  3. Alternative Restart via Settings Menu:
    • Navigate to Settings > General > Power mode & startup.
    • Select the “Full shutdown” option for a hard restart via the console’s settings.
      full-shut-down-Xbox Series X and S to fix crashing on Dungeons of Sundaria

These steps not only reboot your Xbox Series X and S but also reset its internal systems, which is effective in resolving minor glitches and software black screen. If the problem continues after these steps, further troubleshooting may be required.

Solution 3: Make Sure Xbox Series X and S is Not Overheated

If your Xbox Series X|S is overheating, it can be one of the major reasons for decreased performance which in many cases leads to black screen.

We have compiled a complete guide on what can overheat the Xbox, and how can this be solved.

One of the common issues is not proper ventilation, dust trapped, or maybe the fan not working.

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Solution 4: Update Your Xbox Series X|S

To make Dungeons of Sundaria game run without shutdown on Xbox, updating the Xbox can be pretty helpful as well:

  1. Connect to the Internet: Make sure your Xbox is online.
  2. Open the Guide: Press the Xbox button on your controller.
    xbox controller xbox button
  3. Find Settings:
    • Go to ‘Profile & System‘.
    • Click on ‘Settings‘.
  4. Check for Updates:
    • In Settings, go to ‘System‘.
    • Then select ‘Updates‘.
      Xbox Series X|S system settings update latest software to fix Dungeons of Sundaria crashing
  5. Update if Needed:
    • If it says ‘Console update available’, click on it to update.
    • If it says ‘No console update available’, your Xbox is already up to date.

Updating your Xbox Series X and S can make games like Dungeons of Sundaria work better. It’s quick and easy!

Solution 5: Update Dungeons of Sundaria

Keeping your games updated on the Xbox Series X|S is essential to remain safe from black screen errors.

Here’s an easy guide to check if there’s an update pending for Dungeons of Sundaria:

  1. Access Your Games:
    • Go to the ‘My Games and Apps’ section on your dashboard.
  2. Find Updates:
    • Select ‘Manage’.
    • Then choose ‘Updates’.
      Check for Dungeons of Sundaria's update on Xbox Series X and S
    • Here, you’ll see any games that need updates.
  3. Start the Update:
    • Hover over the game that needs an update.
    • Press ‘A’ to start the update process.

You can Set Automatic Updates as well from the Manage Screen by turning on “Keep my games and apps up to date“.

And that’s it! You now know how to keep your games up-to-date on the Xbox Series X|S. This also ensures you’re always playing the latest versions with all the new features and improvements.

Solution 6: Changing Profile

If your Xbox Series X|S is not loading, the issue might be linked to your gaming profile.

Try these steps to see if switching profiles helps:

  1. Switch Profiles:
    • Press the Xbox button on your controller.
    • Go to ‘Profile and System‘.
    • Select ‘Add or Switch‘.
      adding profile in xbox
    • If you have multiple profiles, switch to a different one and check if the problem persists.
  2. Evaluate the Issue:
    • If the Xbox works fine with a different profile, the issue might be with your original profile.
    • If the shutdown continues on the new profile, it suggests a deeper problem.

If changing profiles didn’t help, a console reset might be necessary.

Solution 7: Reset Xbox Series X|S

Resetting your Xbox is one of the last resorts that can fix any persistent bug or glitch we are unable to remove with your console.

Here’s how you can do it:

Warning: This erases all accounts, saves, settings, and unsynced data. Make sure you’re connected to the Xbox Series X|S network to sync first.

  1. Reset:
    • Press the Xbox button to open the guide.
    • Go to ‘Profile & System’ > ‘Settings’ > ‘System’ > ‘Console info’.
    • Choose ‘Reset console’
  2. Choose Reset Type:
    • For a Full Reset: Select ‘Reset and remove everything’ – good for a fresh start.
    • To Keep Games & Apps: Choose ‘Reset and keep my games & apps’ – ideal for fixing issues without losing everything.

      reset and remove everything from xbox console to fix Dungeons of Sundaria not opening

Follow these steps, and your Xbox will reset to its factory settings, either fully clearing it or keeping your games and apps while troubleshooting.

Solution 8: Contact Xbox Series X|S Support

If none of the above solutions worked for you then there is only one way left.

Contact Xbox customer support and explain you are facing not opening error on Dungeons of Sundaria and all the solutions you have tried already so they can assist accordingly.

You can see some outage alerts as well, and you can talk to their virtual agent too.

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Hopefully, with the suggestions outlined in this article, you’ll have Dungeons of Sundaria running smoothly on your Xbox Series X or S once again. Remember, most problems have straightforward solutions, and getting back to your game doesn’t have to mean hours on the phone with support. With these tips, you’ll be back to exploring Sundaria’s depths and conquering its challenges in no time. Happy gaming!

Tina Souter
Tina Souter

Howdy! Full-time gamer and part time author from a small town in Scotland.

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